What are the responsibilities and job description for the IT Support Specialist position at T.J. McCartney, Inc.?
Role & Responsibilities
- Install, configure, and maintain company devices and related hardware and software to ensure usability
- Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Identify and resolve computer system malfunctions and operations problems.
- Identify and communicate opportunities for improvement.
- Oversee and contribute to the maintenance, configuration, and reliable operation of computer hardware, operating systems, network servers, virtualization and supporting network and storage infrastructure.
- Oversee vendor relationships and handle the procurement of computer hardware, software and accessories.
- Manage IT Asset inventory from procurement to retirement
- Primary liaison with HR for onboarding and offboarding employees
- New hires – maintain visibility to all incoming new hires and ensure delivery of technology prior to start date
- Terminations - PC wipe, data recovery/preservation and redistribution
- Jobsite setup (laptops, iPads, Printers); installing networking routers for mobilization
- Remote assistance: Provide technical support via phone, email or Teams
- Answering user queries, providing technical guidance, and assist with technology operations
- Serving as the first point of contact for IT support within the organization.
- Diagnosing and troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Establishing good relationships with all departments and colleagues.
- Managing technical documentation.
- Proficiency with MS Office & Teams
- Occasional travel to jobsites
- At least five years of IT Service Coordinator or Desktop Support or similar roles, A , N , MCP, MCSA, ITIL certification is not required but preferred.
- Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge
- Bachelor’s or Associates Degree in Information Technology, Computer Science or related field
- Communication and collaboration proficiency, flexibility, strong technology capacity, initiative, attention to detail, organizational skills, time management skills
- Ability to work under pressure and handle multiple problems simultaneously
- Continually drives for results, strives for improvement, creates trust with character and action, teams up successfully, solves complex problems and builds other people.