What are the responsibilities and job description for the Help Desk position at Jobs via Dice?
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Top Required Skills & Years of Experience:
Top Required Skills & Years of Experience:
- Service Desk & IT/Desktop Support (2-5 years of relevant experience)
- Troubleshoot hardware issues, OS and software issues (2-5 years of relevant experience)
- Strong communication and customer service skills
- Familiarity with ITSM/ticketing systems e.g. Cherwell
- Experience writing technical and user documentation
- Image and deploy PCs (2-5 years' experience)