Help Desk Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, TriCom Technical Services, is seeking the following. Apply via Dice today!

Join Our Team as a Technical Support Specialist Make an Impact at a Global Food Leader!

Are you passionate about technology and eager to support a dynamic manufacturing environment? We are seeking a dedicated and skilled Technical Support Specialist to be a vital part of the team at our Joplin Pet Food Manufacturing facility. This onsite role offers an exciting opportunity to troubleshoot, resolve, and elevate IT operations in a fast-paced setting, ensuring our production runs smoothly and securely.

What You ll Do:

• Provide second and third-line technical support to site users, resolving hardware, software, network, and system issues efficiently.
• Maintain and protect critical systems including LAN/WAN connectivity, servers, printers, and phones.
• Collaborate with global IT teams on deploying new technologies and implementing best practices.
• Escalate issues promptly while ensuring minimal impact on operations.
• Support cyber and physical security protocols, working with compliance teams to uphold standards.
• Manage hardware lifecycles and provide users with knowledgeable guidance on IT tools and processes.
• Act as a trusted problem solver and customer champion every day.
  
  

Required Skills:

• Proven experience troubleshooting desktop, network, and system issues (1 years preferred).
• Strong interpersonal and communication abilities to collaborate effectively across teams.
• Intermediate proficiency with desktop productivity tools and troubleshooting systems.
• Solid analytical skills to diagnose problems and deliver solutions.
• Ability to influence stakeholders and uphold high professional standards.
• Self-motivated with a proactive mindset for continuous improvement.
• Basic project management skills and experience.
  
  

Nice to Have Skills:

• Knowledge of cyber security and physical security best practices.
• Experience working in a manufacturing or production environment.
• Familiarity with vendor management and technology deployment.
• Additional certifications in IT or technical support.
  
  

If you re ready to bring your technical expertise to a company that values innovation, teamwork, and impact, we want to hear from you! Don t miss this chance to grow your career and contribute to a leading global food organization. Apply today and become a key player in keeping our operations running seamlessly!