What are the responsibilities and job description for the Help Desk/ Network Technician position at Nevada Regional Medical Center?
Pay: Base Wage starting at $20.83; increased based on experience
Incentive Eligible Position: Yes
Essential Functions:
- Act as the critical frontline contact for hardware related issues throughout the organization.
- Technical assistance given by phone, email, or hospital owned work order database.
- Ensures security patches are up to date, antivirus is current, and desktop security is preserved.
- Performs the role of liaison between customers and technical experts if need be.
- Inventory is conducted on all hospital computer resources with an updated database at all times.
- Cross trains with other IT employees within the department to ensure continuity of operations.
- Understands when to escalate more involved problems to the appropriate level of expertise.
- Consistently communicates with all IT staff members on work orders demanding their attention.
- Maintains knowledge of technology used within healthcare to include hardware and software.
- Troubleshoot telecommunications, printers, PCs, email, intranet, access control, surveillance and other IT issues.
- Rotates with other IT department members to be on call after work hours ( to include weekends)
- Provides extended user support during IT upgrades and maintenance downtime.
- Provides employee access to multiple programs as well as new usernames and passwords.
- Reports unusual or recurring problems to the appropriate expert or manager when necessary.
- Ensures all mobile devices are inventoried and secure through an encryption standard.
- Determines appropriate use of hardware, throughout facility, to eliminate waste of resources,
- Assists with networking related tasks to include maintenance of servers, wireless technology, etc.
- Assists in maintaining an up-to-date organization-wide network map for ease of understanding.
Skills Abilities:
- Excellent PC knowledge
- Competencies in cable maintenance
- Excellent communicator
- Customer service oriented
- Ability to work with all types of clients and personalities
- Sufficient knowledge of both IT hardware and software.
- Energetic and self-motivated.
- Excellent self-learner
Qualifications:
- Bachelor’s Degree in Computer Science, Computer Engineering, or Information Systems or equivalent experience.
Certificates, Licenses, Registrations:
- Preferred but not required: CompTIAA , CompTIA Security, CompTIA Network , Other IT related certifications are a plus.
Salary : $21