What are the responsibilities and job description for the Technology Specialist - Help Desk position at Technology Center?
Position Overview
The Entry-Level Helpdesk Technician will serve as the first point of contact for faculty, staff, and students at the customer site. While you will be employed by Technology Center and as part of our team; your daily work will take place at a school and church, requiring professionalism, adaptability, and respect for the school’s faith-based environment.
Key Responsibilities
· Arrive on time
· Provide front-line technical support for hardware, software, and classroom technology.
· Respond to helpdesk tickets, phone calls, and walk-up requests promptly.
· Assist with account setup, password resets, and basic network troubleshooting.
· Document issues and resolutions in Technology Center’s helpdesk system.
· Escalate complex problems to Technology Center senior IT staff when necessary.
· Maintain professionalism and respect for the school’s religious values in all interactions.
Qualifications
· Customer service mindset with patience and empathy.
· Basic knowledge of Apple, Windows, Chrome OS, Google Docs, and common educational technology tools.
· Basic knowledge of networking with Ubiquiti networks.
· Strong communication and interpersonal skills.
· Ability to learn quickly and follow instructions.
· Willingness to work in a faith-based environment and support the customer’s mission.
Preferred Skills (Not Required)
· Experience with Google Workspace, Ubiquiti Networking, Windows Server.
· Familiarity with classroom AV equipment (projectors, smart boards, etc.).
· Exposure to ticketing/helpdesk systems.
What We Offer
· Employment through Technology Center with mentorship and training opportunities.
· Professional development and certification support.
· Competitive compensation and benefits package.
· A supportive, mission-driven work environment at the customer site.