What are the responsibilities and job description for the Computer Support Specialist position at Technology?
11-Month Position – Technology Department
Position Overview
The Computer Support Specialist provides technical assistance and support for students and staff. This role is responsible for troubleshooting hardware, software, and classroom technology; managing student and staff devices; and monitoring systems to ensure reliability, security, and performance. The position directly supports the effective use of instructional technology and contributes to a high-quality teaching and learning environment.
Key Responsibilities
- Provide timely technical support for computers, tablets, peripherals, classroom technology, and district-supported applications.
- Respond to technology service requests and assist users in resolving issues through in-person and remote support.
- Manage student and staff device inventory, including distribution, collection, tracking, and maintenance.
- Monitor district systems and equipment for performance, security, and safety concerns, escalating issues as needed.
- Assist with installation, configuration, updates, and troubleshooting of hardware and software.
- Support classroom technology needs and ensure availability of instructional tools and resources.
- Collaborate with the Technology Director and Technology Department to support projects, initiatives, and district technology goals.
Qualifications Required:
- Associate’s degree or verifiable related experience in technology support.
Knowledge, Skills, and Abilities:
- Strong troubleshooting and problem-solving skills.
- Ability to communicate effectively with students, staff, and administrators.
- Familiarity with operating systems, device management, and common instructional technology tools.
- Ability to learn new technologies and adapt to changing district needs.
- Excellent organizational skills, particularly with equipment inventory and documentation.
- Excellent written and verbal communication skills.
Physical & Work Requirements
- Ability to lift and move technology equipment as needed.
- Ability to work in various environments, including classrooms, offices, wiring closets, and mechanical spaces.
- Occasional irregular or extended hours may be required to support system maintenance or project implementation.