What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently.
Responsibilities:
Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner.
Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations.
Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup.
Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations.
Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities.
Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs.
Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history.
Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed.
Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience.
Requirements
At least 3 years of experience in IT support, desktop support, computer operations, or a similar technical environment.
Working knowledge of Microsoft Windows 10, Active Directory, and common business software used in office settings.
Familiarity with service desk or ticketing platforms and the ability to document support activity clearly and accurately.
Understanding of basic troubleshooting methods for hardware, software, peripheral devices, and TCP/IP network connectivity.
Experience supporting smartphones and tablets, including both iOS and Android operating systems.
Strong analytical, organizational, and communication skills with a customer-service approach to end-user support.
Ability to manage multiple requests effectively in a fast-paced environment while maintaining attention to detail.
Associate degree in Information Technology, Management Information Systems, or a related field is preferred; CompTIA A certification is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently.
Responsibilities:
Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner.
Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations.
Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup.
Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations.
Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities.
Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs.
Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history.
Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed.
Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience.
Requirements
At least 3 years of experience in IT support, desktop support, computer operations, or a similar technical environment.
Working knowledge of Microsoft Windows 10, Active Directory, and common business software used in office settings.
Familiarity with service desk or ticketing platforms and the ability to document support activity clearly and accurately.
Understanding of basic troubleshooting methods for hardware, software, peripheral devices, and TCP/IP network connectivity.
Experience supporting smartphones and tablets, including both iOS and Android operating systems.
Strong analytical, organizational, and communication skills with a customer-service approach to end-user support.
Ability to manage multiple requests effectively in a fast-paced environment while maintaining attention to detail.
Associate degree in Information Technology, Management Information Systems, or a related field is preferred; CompTIA A certification is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.