What are the responsibilities and job description for the Help Desk Support Technician position at Jobs via Dice?
Position Overview
The Help Desk Support Technician provides front-line technical support and outstanding customer service to end users. This role is responsible for responding to inquiries, diagnosing issues, and delivering accurate, timely solutions related to computer systems, hardware, and software. Support is provided primarily through phone and messaging channels in a high-volume environment. The technician will document all interactions, follow established procedures, and collaborate with internal teams to ensure a positive support experience.
Key Responsibilities
This is a Contract position based out of Columbus, OH.
Pay And Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Help Desk Support Technician provides front-line technical support and outstanding customer service to end users. This role is responsible for responding to inquiries, diagnosing issues, and delivering accurate, timely solutions related to computer systems, hardware, and software. Support is provided primarily through phone and messaging channels in a high-volume environment. The technician will document all interactions, follow established procedures, and collaborate with internal teams to ensure a positive support experience.
Key Responsibilities
- Deliver exceptional customer service and build positive relationships with end users.
- Respond to incoming support requests, diagnose issues, and provide clear, effective solutions.
- Meet or exceed performance goals related to call handling, availability, and quality.
- Maintain up-to-date knowledge of organizational processes, services, and support procedures.
- Document all interactions, troubleshooting steps, and resolutions in the appropriate systems.
- Follow up with users to confirm issue resolution and ensure satisfaction.
- Identify opportunities to improve helpdesk processes and contribute to team initiatives.
- Collaborate with internal support groups to ensure seamless issue resolution.
- Perform additional duties as assigned.
- Minimum of one year of IT support or service desk experience (professional, academic, or internship).
- Strong verbal communication skills and the ability to assist users of varying technical levels.
- Ability to troubleshoot issues using available resources and reference materials.
- Ability to remain professional and composed when assisting frustrated users.
- Comfortable working with headsets and sitting for extended periods.
- Familiarity with general office applications and internet navigation.
- Experience in customer-facing or high-volume support environments.
- Ability to resolve complex issues quickly and accurately.
- Strong documentation and organizational skills.
- Customer-focused mindset with the ability to de-escalate challenging interactions.
- Relevant certifications are a plus but not required.
This is a Contract position based out of Columbus, OH.
Pay And Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $22