Help Desk/Desktop Support Analyst

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Description

The Service Desk team serves as the primary point of contact between internal users and the IT department, providing technical assistance to ensure employees can effectively use required systems and applications. This role operates in a high-volume, fast-paced environment and requires strong problem-solving skills, professionalism, and a customer-focused approach.

POSITION: SERVICE DESK ANALYST

LOCATION: PLANO, TX (ONSITE)

DURATION: 6 MONTHS, POSSIBLE EXTENSIONS

RATE: $32-$34

Responsibilities:

• Respond to incoming support requests via phone, email, and ticketing system while accurately documenting and updating tickets
• Troubleshoot and resolve hardware, software, and system-related issues, including workstations, peripherals, and network connectivity
• Provide remote support for business-critical applications, including troubleshooting performance and access issues
• Diagnose user-reported problems and determine appropriate solutions or escalation paths
• Collaborate with internal IT teams to resolve complex technical issues and ensure timely resolution
• Manage user accounts, including password resets, access requests, and general account troubleshooting
• Maintain and contribute to knowledge base documentation to improve support efficiency and consistency
  
  

Requirements

Required Skills:

• Experience supporting Windows operating systems and Microsoft Office applications, including Outlook
• Solid troubleshooting skills across hardware, software, and peripheral devices (e.g., printers, phones, network components)
• Ability to work both independently and collaboratively within a team-oriented environment
• Strong organizational skills and attention to detail when tracking and resolving issues
• Experience supporting end users in a professional setting; prior experience in financial services environments is a plus
• Proven ability to prioritize and manage multiple support requests in a fast-paced environment
• Strong interpersonal and communication skills with a focus on delivering high-quality customer service
  
  

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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