What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Seattle, Washington. In this long-term contract role, you will provide essential technical support to address user issues, manage service tickets, and troubleshoot both hardware and software problems. This is an excellent opportunity to contribute to a fast-paced environment while expanding your expertise in IT support.
Responsibilities:
Respond promptly to service desk tickets, ensuring timely resolution of technical issues.
Troubleshoot hardware problems, including desktops, laptops, and peripherals, to maintain smooth operations.
Provide effective software support for applications such as Microsoft Office 365, Adobe, and other specialized tools.
Manage user accounts, including Active Directory tasks and password resets.
Address and resolve issues related to Windows 10 operating systems.
Collaborate with the team to support upcoming roll-outs and deployments, including company-wide AI integration.
Offer creative solutions to unique challenges, especially when working with accounting-specific software like Caseware.
Ensure consistent documentation of issues and resolutions to improve service desk efficiency.
Work closely with third-party vendors to escalate and route calls when necessary.
Maintain a high level of customer satisfaction by delivering attentive and courteous support.
Requirements
A minimum of 3 years of experience in a help desk or desktop support role.
Proficiency in troubleshooting Windows 10 and Active Directory.
Strong knowledge of Office 365 applications and their functionality.
Familiarity with managing and resolving service desk tickets efficiently.
Experience with hardware troubleshooting, including desktops, laptops, and peripherals.
Ability to provide support for specialized software, such as Caseware or other accounting tools.
Excellent problem-solving skills and the ability to think outside the box.
Strong communication skills to effectively interact with users and team members.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Seattle, Washington. In this long-term contract role, you will provide essential technical support to address user issues, manage service tickets, and troubleshoot both hardware and software problems. This is an excellent opportunity to contribute to a fast-paced environment while expanding your expertise in IT support.
Responsibilities:
Respond promptly to service desk tickets, ensuring timely resolution of technical issues.
Troubleshoot hardware problems, including desktops, laptops, and peripherals, to maintain smooth operations.
Provide effective software support for applications such as Microsoft Office 365, Adobe, and other specialized tools.
Manage user accounts, including Active Directory tasks and password resets.
Address and resolve issues related to Windows 10 operating systems.
Collaborate with the team to support upcoming roll-outs and deployments, including company-wide AI integration.
Offer creative solutions to unique challenges, especially when working with accounting-specific software like Caseware.
Ensure consistent documentation of issues and resolutions to improve service desk efficiency.
Work closely with third-party vendors to escalate and route calls when necessary.
Maintain a high level of customer satisfaction by delivering attentive and courteous support.
Requirements
A minimum of 3 years of experience in a help desk or desktop support role.
Proficiency in troubleshooting Windows 10 and Active Directory.
Strong knowledge of Office 365 applications and their functionality.
Familiarity with managing and resolving service desk tickets efficiently.
Experience with hardware troubleshooting, including desktops, laptops, and peripherals.
Ability to provide support for specialized software, such as Caseware or other accounting tools.
Excellent problem-solving skills and the ability to think outside the box.
Strong communication skills to effectively interact with users and team members.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.