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Description
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you.
Responsibilities:
Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk.
Escalate complex issues to appropriate teams to ensure timely and effective resolution.
Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality.
Collaborate with team members to improve processes and implement best practices for IT service management.
Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions.
Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance.
Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery.
Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment.
Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
Requirements
Windows 11
Active Directory
Group Policy
Troubleshooting
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you.
Responsibilities:
Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk.
Escalate complex issues to appropriate teams to ensure timely and effective resolution.
Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality.
Collaborate with team members to improve processes and implement best practices for IT service management.
Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions.
Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance.
Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery.
Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment.
Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
Requirements
Windows 11
Active Directory
Group Policy
Troubleshooting
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.