IT Help Desk Manager

Dice is the leading career destination for tech experts at every stage of their careers. Our client, VC5 Consulting, is seeking the following. Apply via Dice today!

We are seeking a proactive IT Manager to oversee technology operations across multiple sites on the East Coast. In this role, you will lead and mentor a team of IT professionals while aligning technology initiatives with business goals. Collaborating with senior leaders, you will play a pivotal role in shaping IT strategy and driving improvements in service delivery, all within a culture that values innovation and teamwork.

Key Responsibilities:

• Lead and develop regional IT teams to ensure optimal performance and alignment with business objectives.
• Drive regional IT strategy by implementing innovative solutions that enhance service delivery across multiple locations.
• Resolve complex technical issues, acting as the senior point for escalation and ensuring minimal disruption to services.
• Foster a collaborative environment that encourages continuous improvement and adherence to IT policies and compliance standards.
  
  

Requirements:

• At least 5 years of experience in IT management or leadership, demonstrating hands-on technical capabilities and strategic planning.
• Proven expertise in managing IT operations in a multi-site environment with a focus on scalability and security.
• Strong background in technical troubleshooting and root-cause analysis, enabling effective resolution of complex issues.
• Experience mentoring and developing teams in a fast-paced, evolving corporate culture.
  
  

Role Details:

• Employment Type: Full-Time
• Schedule: Monday–Friday, 9 AM–5 PM
• Location: Jacksonville, Florida, 32226
  
  

Join our client and be part of shaping IT strategy while leading a high-performance team in a supportive and growing environment. This is an exciting opportunity to impact regional operations and enhance technology across the organization.

#11587