What are the responsibilities and job description for the Genesys IVR Tech Lead Cary, NC OR Clarks Summit, PA (LOCAL Candidates ONLY) position at Jobs via Dice?
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Hiring Alert – Genesys IVR Tech Lead
📍 Cary, NC OR Clarks Summit, PA (LOCAL Candidates ONLY)
💼 Experience: 10 Years
We are looking for an experienced Genesys Tech Lead with strong expertise in IVR Design, Call Flow Development, and Genesys PureCloud/CTI technologies for an exciting opportunity.
🔹 Required Skills:
✔ Strong experience in Genesys PureCloud & CTI Genesys
✔ IVR Design & Call Flow Development expertise
✔ Experience building secure IVR flows & bots
✔ Strong understanding of REST/SOAP APIs
✔ Knowledge of JSON/XML payloads
✔ Core Genesys Platform expertise
✔ Strong troubleshooting and integration experience
✔ Ability to lead technical discussions and solution design
🔹 Role Responsibilities:
✅ Design and develop IVR call flows and bot integrations
✅ Lead Genesys platform implementation and enhancements
✅ Integrate APIs and backend services with IVR solutions
✅ Work closely with business and technical stakeholders
✅ Support secure and scalable customer interaction solutions
✅ Provide technical leadership and mentoring to the team
🎯 Ideal Candidate:
Hiring Alert – Genesys IVR Tech Lead
📍 Cary, NC OR Clarks Summit, PA (LOCAL Candidates ONLY)
💼 Experience: 10 Years
We are looking for an experienced Genesys Tech Lead with strong expertise in IVR Design, Call Flow Development, and Genesys PureCloud/CTI technologies for an exciting opportunity.
🔹 Required Skills:
✔ Strong experience in Genesys PureCloud & CTI Genesys
✔ IVR Design & Call Flow Development expertise
✔ Experience building secure IVR flows & bots
✔ Strong understanding of REST/SOAP APIs
✔ Knowledge of JSON/XML payloads
✔ Core Genesys Platform expertise
✔ Strong troubleshooting and integration experience
✔ Ability to lead technical discussions and solution design
🔹 Role Responsibilities:
✅ Design and develop IVR call flows and bot integrations
✅ Lead Genesys platform implementation and enhancements
✅ Integrate APIs and backend services with IVR solutions
✅ Work closely with business and technical stakeholders
✅ Support secure and scalable customer interaction solutions
✅ Provide technical leadership and mentoring to the team
🎯 Ideal Candidate:
- Strong communication and leadership skills
- Hands-on experience in enterprise contact center solutions
- Experience working in Agile delivery environments
- Ability to handle complex integration and troubleshooting scenarios