What are the responsibilities and job description for the EUC & IT Operations Support Engineer - Onsite position at Jobs via Dice?
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- Key Responsibilities
- End User Computing & M365
- Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.
- Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online.
- Troubleshoot M365 authentication, sync, licensing, and access issues.
- Support OS builds, upgrades, patching, and endpoint troubleshooting.
- Manage Active Directory and Azure AD user/group activities.
- User Onboarding & Offboarding
- Execute endtoend user onboarding:
- AD/Azure AD user creation
- Mailbox, M365 license assignment
- SharePoint, Teams, and application access provisioning
- Endpoint provisioning via Intune
- Handle user offboarding:
- Access revocation (AD, M365, VPN, apps)
- Email and OneDrive data retention as per policy
- Asset recovery and inventory updates
- Ensure onboarding/offboarding SLAs and audit compliance.
- Coordinate with HR, and Application teams.