EUC & IT Operations Support Engineer

Happiest Minds, the Mindful IT Company, applies agile methodologies to enable digital transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights. We leverage a spectrum of disruptive technologies such as: Big Data Analytics, AI & Cognitive Computing, Internet of Things, Cloud, Security, SDN-NFV, RPA, Blockchain, etc. Positioned as Born Digital . Born Agile , our capabilities spans across product engineering, digital business solutions, infrastructure management and security services. We deliver these services across industry sectors such as retail, consumer packaged goods, edutech, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transportation/hospitality.

Headquartered in Bangalore, India; Happiest Minds has operations in USA, UK, The Netherlands, Australia and Middle East.

Job Description – EUC & IT Operations Support Engineer

Role Overview

Key Responsibilities

• User Onboarding & Offboarding
• Execute end‑to‑end user onboarding:
• AD/Azure AD user creation
• Mailbox, M365 license assignment
• SharePoint, Teams, and application access provisioning
• Endpoint provisioning via Intune
• Handle user offboarding:
• Access revocation (AD, M365, VPN, apps)
• Email and OneDrive data retention as per policy
• Asset recovery and inventory updates
• Ensure onboarding/offboarding SLAs and audit compliance.
• Coordinate with HR, and Application teams.

• End User Computing & M365
• Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.
• Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online.
• Troubleshoot M365 authentication, sync, licensing, and access issues.
• Support OS builds, upgrades, patching, and endpoint troubleshooting.
• Manage Active Directory and Azure AD user/group activities.
• Intune & Patch Management
• Manage endpoint devices using Microsoft Intune.
• Configure and deploy:
• OS updates and patch policies
• Feature updates and quality updates
• Application deployments
• Monitor patch compliance and remediate failures.
• Perform troubleshooting for update, policy, and device compliance issues.
• Ensure endpoint security and baseline policy adherence.

• SharePoint Support
• Support SharePoint Online:
• Site access and permissions
• Document libraries, lists, and versioning
• Assist users with collaboration and document management.
• Coordinate with SharePoint admins for site creation and governance.
• Support basic workflows and adherence to data handling policies.

• Inventory & Asset Management

• Manage IT asset
• Maintain accurate asset records.
• Perform periodic asset audits and reconciliation.
• Track asset movement during onboarding/offboarding.
• Ensure compliance with security and asset policies.

• Data Center Hands & Feet Support
• Perform on‑site DC operational tasks as per SOP:
• Rack & stack servers/network devices
• Cabling, labeling, and port verification
• Power cycling and console access
• Hardware replacement (disk, RAM, PSU)
• Coordinate with Infra, Network, and DB teams during incidents.
• Follow DC access, safety, and change management procedures.

• Operations & Governance
• Handle incidents, service requests, and changes using ITSM tools.
• Ensure SLA compliance and high‑quality documentation.
• Create and maintain SOPs, runbooks, and KB articles.
• Support audits and compliance activities (ITIL / ISO).

• Technical Skills Required
• Windows 10/11, basic macOS support.
• Microsoft 365 administration
• SharePoint Online user and site support.
• Active Directory & Azure AD.
• Microsoft Intune (device management, patching, compliance).
• Basic networking (VPN, LAN, DNS).
• Understanding of data center hardware and operations.
• ITSM and asset management tools.

• Experience & Qualification
• 3–7 years of experience in EUC / IT Operations / Infra Support.
• Bachelor’s degree in IT / Computer Science or equivalent.
• ITIL Foundation – preferred.
• Microsoft Modern Workplace / Intune certifications