What are the responsibilities and job description for the Entry-Level Quality Analyst position at Jobs via Dice?
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Job Brief
We are looking for someone who is detail-oriented and wants to start a career in quality checking. In this role, you will help make sure our processes, systems, and customer interactions are working correctly and meeting quality standards.
Responsibilities
Job Brief
We are looking for someone who is detail-oriented and wants to start a career in quality checking. In this role, you will help make sure our processes, systems, and customer interactions are working correctly and meeting quality standards.
Responsibilities
- Check if systems and processes are working as expected
- Review basic instructions and ensure tasks are completed correctly
- Identify mistakes or issues and report them clearly
- Re-check fixes to make sure problems are solved
- Review customer calls and chats for quality and accuracy
- Maintain simple records of your work
- Follow guidelines and suggest improvements when needed
- Bachelor s degree (any field)
- Good attention to detail
- Basic communication skills (written & spoken)
- Basic knowledge of Excel is helpful
- Willingness to learn and grow
- Problem-solving mindset