What are the responsibilities and job description for the End User Services Technician position at Jobs via Dice?
Description
This individual's primary responsibility is the ownership of tier-two through tier-three level troubleshooting of the environment and the forward-looking strategy and architecture of the desktop environment of tomorrow. This individual will focus on the maintenance and support of our back office and warehouse and floor computing environments, development and delivery of superior customer service initiatives. The individual will also provide support of the server and storage and network environment.
Primary Duties & Responsibilities:
List the main tasks
Provide on-site support for at least 200 End-users in a rapidly growing environment
Provide level 2 & 3 face to face support for issues that include Network Connectivity, Office 365, Microsoft Teams, Lenovo Hardware, Zebra RF devices, A/V Setups, etc.
Responsible for working and logging all support-related tickets into our IT instance of ServiceNow
Work directly with Warehouse workers, Line Workers, Guests and Corporate and IT personnel daily
Assist with the management of all IT assets
Work on project/task-based work annually
Continually work on updating and providing new documentation as needed
Uphold and enforce company IT policies, securities and best practices
Flexible schedule (including nights, weekends and some holidays)
Additional Skills & Qualifications
Candidates must have excellent communication and customer service skills. They are looking for someone who is hungry and wants to grow in their career.
Experience Level
Expert Level
Pay And Benefits
The pay range for this position is $24.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Groveport,OH.
Application Deadline
This position is anticipated to close on Sep 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This individual's primary responsibility is the ownership of tier-two through tier-three level troubleshooting of the environment and the forward-looking strategy and architecture of the desktop environment of tomorrow. This individual will focus on the maintenance and support of our back office and warehouse and floor computing environments, development and delivery of superior customer service initiatives. The individual will also provide support of the server and storage and network environment.
Primary Duties & Responsibilities:
List the main tasks
Provide on-site support for at least 200 End-users in a rapidly growing environment
Provide level 2 & 3 face to face support for issues that include Network Connectivity, Office 365, Microsoft Teams, Lenovo Hardware, Zebra RF devices, A/V Setups, etc.
Responsible for working and logging all support-related tickets into our IT instance of ServiceNow
Work directly with Warehouse workers, Line Workers, Guests and Corporate and IT personnel daily
Assist with the management of all IT assets
Work on project/task-based work annually
Continually work on updating and providing new documentation as needed
Uphold and enforce company IT policies, securities and best practices
Flexible schedule (including nights, weekends and some holidays)
Additional Skills & Qualifications
Candidates must have excellent communication and customer service skills. They are looking for someone who is hungry and wants to grow in their career.
Experience Level
Expert Level
Pay And Benefits
The pay range for this position is $24.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Groveport,OH.
Application Deadline
This position is anticipated to close on Sep 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $24 - $30
