Desktop Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Stellar Professionals LLC, is seeking the following. Apply via Dice today!

We are looking for a proactive, customer-focused Desktop Support to join our team in Salem, VA. This role is perfect for a hands-on tech professional who enjoys working directly with users in the field and driving innovation through technology.

Position Details

• Location: Salem, VA (Candidates must be local to the Roanoke/Salem area).
• Work Arrangement: 100% Onsite (Monday Friday, 8:00 AM 5:00 PM).
• Interview Process: Choice of In-Person or Remote (In-Person preferred).
• Requirements: Must have a valid Driver's License and a clean driving record (position involves operating a fleet vehicle).
  
  

Key Responsibilities

• Provide onsite support for desktops, laptops, and mobile devices for field-based staff.
• Act as a technology consultant to help users implement innovative tools for daily job functions.
• Troubleshoot hardware/software issues and manage requests through a tracking system.
• (Desired) Create training documentation and provide 1-on-1 tech guidance to staff.
  
  

Core Requirements (5 Years Experience)

• Microsoft Expert: Advanced skills in Windows, SharePoint, O365, and MS Teams.
• Hardware Pro: Deep experience managing/troubleshooting laptops and wireless devices.
• Service-Oriented: A "customer-first" attitude with elite verbal and written communication skills.
• Enterprise Savvy: Experience with help desk tracking tools and managing devices in a large-scale environment.