What are the responsibilities and job description for the Desktop Support Specialist position at Masterapp Labs?
Title: Desktop Support Specialist
Location: Salem, VA (Onsite)
Position Type: Contract
Interview Mode: In-person.
Overview
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills
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Skill
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Required /Desired
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Amount
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Actual Years of Experience
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Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
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Required
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5
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Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
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Required
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5
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Ability to communicate effectively verbally and in writing with individuals and groups
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Required
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5
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Experience working with help desk request tracking and reporting tools
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Required
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5
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Strong Customer Service skills that include a "customer first" attitude
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Required
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5
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Provide computer training for field staff
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Desired
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Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
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Desired
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Experience with creating training documentation.
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Nice to have
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Salary : $20 - $22