What are the responsibilities and job description for the AI/ML Business Analyst position at Jobs via Dice?
DC /VA _ Onsite
Required Skills & Experience
Required Skills & Experience
- 5–7 years of experience as a Business Analyst in AI/ML, ITSM, or enterprise automation projects.
- Prior exposure to regulated industries (banking, government, or multilateral organizations).
- Experience with hybrid cloud environments (Azure AWS).
- Agentic Platforms Knowledge: Understanding of Ai agent/Agentic concept.
- Business Analysis: Strong background in requirements elicitation, process mapping, and stakeholder communication.
- ITSM Knowledge: Understanding of incident management, service requests, and change management workflows.
- Governance Awareness: Exposure to AI governance frameworks (Credo.AI or equivalent).
- Documentation: Ability to produce clear evaluation reports, use case matrices, and executive summaries.
- Soft Skills: Strong communication, facilitation, and vendor engagement skills.
- Requirement Gathering
- Conduct stakeholder interviews across business units and ITSM teams.
- Document orchestration and ITSM automation use cases.
- Translate business needs into technical evaluation criteria.
- Process Mapping & Analysis
- Map current workflows (incident, request, change management).
- Identify automation opportunities and efficiency gains.
- Benchmark existing processes against agentic AI capabilities.
- POC Support
- Collaborate with AI Architects and Developers to design test scenarios.
- Validate tool performance against business requirements.
- Track vendor engagement outcomes and document gaps.
- Governance & Compliance
- Work with compliance teams to align requirements with Credo.AI governance frameworks.
- Ensure business rules are embedded in orchestration workflows.
- Reporting & Communication
- Prepare stakeholder-ready reports (pros/cons, risks, recommendations).
- Present findings to leadership in clear, non-technical language.
- Support knowledge transfer sessions with business staff.
- Change Management
- Assist in adoption planning and user readiness.
- Document business impact and ROI projections.