Sr Business Analyst - AI/ML (Healthcare)

Job Title: Sr Business Analyst – AI/ML  

Type: 12 month contract  

Compensation: $53/HR  

Contractor Work Model: Remote – offsite  

  

  

OVERVIEW  

We’re looking for a Senior Business Analyst to support an AI/ML line of business within a healthcare payer environment (BCBS). This BA will partner closely with business and technical teams to document clear requirements for AI/ML products and the IT applications used by internal stakeholders and other BCBS plans.  

  

This is a hands-on role for someone who can own requirements end-to-end, produce strong written documentation, and communicate confidently in cross-functional forums. You do not need to build ML models, but you must understand how AI/ML is used in business and how modern model approaches have evolved in the last 3–5 years.  
  

  

WHAT YOU’LL DO  

• Partner with business stakeholders to elicit, document, and validate requirements for AI/ML initiatives and supporting IT applications  

• Translate business needs into user stories, acceptance criteria, workflows, and process documentation  

• Support AI/ML product efforts, including evaluating existing ML products and recommending next steps  

• Collaborate with teams working on ML products built on AWS SageMaker (or comparable platforms) and help incorporate AI into product requirements  

• Participate in Agile/Scrum ceremonies (refinement, sprint planning, demos, retros) and work closely with delivery teams to ensure requirements are clear, testable, and complete  

• Coordinate/assist with UAT planning and execution: test scenarios, traceability, defect triage, and stakeholder sign-off as needed  
  

  

TOOLS / ENVIRONMENT  

• Delivery & documentation: Jira Confluence (required)  

• Core productivity tools: MS Excel, Word, SharePoint (required)  

• AI/ML ecosystem exposure (support role): AWS Bedrock (used), ML platforms such as SageMaker (preferred) or similar (Azure ML, Databricks, etc.)  

• Data sources: Snowflake (nice to have); some teams also use Azure  

  
  

MUST-HAVE QUALIFICATIONS  

• 5 years of Business Analyst experience (requirements, user stories, documentation, UAT support)  

• Healthcare payer experience (required)  

• Experience working in an Agile/Scrum environment  

• Strong Jira and Confluence experience (required)  

• ML experience and understanding of how it has evolved over the past 3–5 years  

• General AI understanding: how it works and how it’s used in business (no model-building required)  

• Ability to incorporate AI considerations into requirements (e.g., assumptions, data inputs/outputs, user impacts, validation approach, governance constraints)  

  
  

MUST-HAVE SOFT SKILLS  

• Strong writing and documentation skills (clear, structured, and detailed)  

• Strong communication skills (can work across business technical teams)  

• Ability to quickly understand new concepts and ask the right questions  

• Comfortable working independently (can think on their feet; minimal hand-holding)  

  
  

NICE TO HAVE  

• SageMaker (or similar) – general understanding of how ML models are developed (in support of teams building models)  

• Bedrock – general understanding (support role)  

• Snowflake experience  

• Familiarity with payer operations supported by AI/ML (e.g., claims processing, customer service)  
  



 

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1