Scheduler/ AP administrator

JOBS-AMST is the premier provider of commercial window cleaning in Houston, Austin, San Antonio, and throughout South Texas. For more than 50 years, we've cleaned, refinished, and restored glass and reflective surfaces on the interior and exterior of buildings— from the ground floor to the tallest towers.  

Each job is performed promptly, with consistent service and uncompromising quality. Safety for personnel and property is our top priority during each commercial window cleaning job. All operations and equipment used by JOBS-AMST meet or exceed OSHA regulations and applicable ANSI standards. 

Job Summary:

The ideal person will have proven experience building upon existing relationships, understanding product offerings, and ensuring customer satisfaction of assigned accounts. This position reports to the General Manager.

Duties/Responsibilities:

• Responsible for scheduling all workorders and assigning field crews within the salesforce field services software
•  A successful Scheduler has a strong sense of urgency and responsibilit
• They are highly organized while also being able to multitask daily
• They are dedicated to the client’s experience from start to finish and maintain a strong working knowledge of client needs, our company services, and the individual skill sets of our field crew
• Works to build and promote strong, loyal, and long-lasting client relationships and prevent client dissatisfaction
• Focuses daily on meeting clients’ needs, requests and preventing any cancellation and/or delays of contracted work
• Manages emails, texts and voicemails daily and responds to clients accordingl
•  Making sure each client is updated, daily, specific to operations being performed at their property
• Answers inbound calls related to current and future scheduling
•  Handles customer questions and redirects calls according
•  They work to prevent any job cancellations or job pauses before the completion of work
• Maintains and updates customer files and related information, including name or address changes, mergers, or billing information
• Updates CRM as needed
• Create reports regarding the status of customer accounts as requested
•  Relays changes of information to appropriate employees
• Collaborate with sales, and operations teams daily and support the accounts receivable team when needed.
• Performs other related duties as assigned

Required Skills/Abilities:

• Support and solve problems for clients by understanding and exceeding their expectation
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software as well as other scheduling software programs
• Proficient in Salesforce / Salesforce Field Services a plus
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers.
• Excellent organizational skills and attention to detail.

Education and Experience:

• Bachelor’s degree preferer
•  At least two years of experience in customer service or project management
•  Bilingual (Spanish) would be a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.