What are the responsibilities and job description for the PC Support Specialist / Information Technology, Mid-Level position at Jobright.ai?
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Job Summary:
Children's Nebraska is the region’s only full-service pediatric healthcare center, dedicated to providing excellent care for children. They are seeking a PC Support Specialist to install and upgrade hardware and software, diagnose and remedy problems with PCs and peripherals, and maintain an up-to-date inventory of equipment. The role involves responding to service calls and providing Helpdesk coverage as needed.
Responsibilities:
• Installs/upgrades hardware including portables, desktops, computer wall mounts, computers carts, printers, document scanners and bar code scanners in accordance with standards.
• Maintains high level of performance to keep departments running efficiently.
• Implements new hardware without adverse effect on current production systems.
• Installs/upgrades software on portables, desktops, wall mounted computers and computer carts on Windows 10 Systems in accordance with standards.
• Develops installation methods that minimize impact on customer systems.
• Engages in periodic contact with customers for feedback on software performance.
• If negative feedback is encountered, determines source, and corrects deficiency using acceptable troubleshooting techniques.
• Diagnoses and remedies problems with all types of PCs, peripherals and applications in accordance with standards.
• Diagnoses problems with network connectivity.
• Responds to requests for assistance and diagnoses problem using appropriate troubleshooting techniques.
• Evaluates performance of PC hardware and software and initiates actions for repair and improvement.
• Maintains up-to-date database of owned computer equipment and peripherals.
• Validates and updates inventory in accordance with standards.
• Participates in annual inventory process.
• Provide Helpdesk coverage during non-business hours or as needed.
• Regular attendance at work is an essential function of the job.
• Perform physical requirements as described in the Physical Requirements section.
Qualifications:
Required:
• Associate's Degree From an accredited college or university in Information Technology or related field, equivalent work experience may be substituted for education
• Minimum three years experience with Windows 7 or 10 including one year customer service experience
• 1-3 years Customer service experience
• Employee’s identified as “high frequency” drivers will be required to undergo a successful motor vehicle record (MVR) check and meet requirements of the policy
Preferred:
• Minimum three years experience with Microsoft Office or Windows applications
• CompTIA A Certification
• Microsoft Certified Systems Engineer (MCSE)
Company:
At Children’s Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. Founded in 1948, the company is headquartered in Omaha, Nebraska, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
