What are the responsibilities and job description for the Information Technology Support Specialist position at Western Iowa Wireless?
Full-Time IT Support Specialist – Customer Support
Location: Neola, Iowa
Company: Western Iowa Wireless
Western Iowa Wireless is a family-owned internet service provider based in Neola, Iowa. We proudly serve communities throughout western Iowa and eastern Nebraska with reliable, high-speed internet. As a small team, we’re committed to excellent service and building strong relationships with our customers.
About the Role:
We’re looking for a full-time IT Support Specialist to join our team onsite in our Neola, Iowa office. Prior IT experience is a plus, but not required: we’re most interested in someone who enjoys helping people and has a willingness to learn. If you have strong communication skills, a friendly attitude, and the ability to troubleshoot basic tech issues (or the drive to learn), we’d love to hear from you.
Key Responsibilities:
- Answer customer support phone calls and provide clear, patient assistance
- Help customers troubleshoot internet and networking issues
- Assist with basic IT support tasks as needed
- Collaborate with the team to ensure high-quality service
- Participate in occasional evening and weekend on-call support
What We Offer You:
At Western Iowa Wireless, we believe in investing in our team. In addition to a supportive work environment and hands-on training, we offer:
- Competitive pay starting at $21/hour, with opportunities for fast raises based on skills, experience, and performance
- Overtime pay for evening and weekend calls
- Paid, hands-on training to get you up to speed, even if you're new to the industry: This is a valuable opportunity to learn from the firsthand experience and strategic perspective of an internet service company owner
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) retirement plan
- 401(k) matching employer contributions
- Career growth opportunities within a tight-knit, independent ISP: This is a role where the right person could grow into significant leadership responsibility over time
- A close-knit, supportive team environment where your work truly matters
To Apply or Learn More:
Call us at 712-485-7200 for more information. We’re happy to answer any questions!
Salary : $21