What are the responsibilities and job description for the Mid-Level Deployment Manager position at Jobright.ai?
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Job Summary:
myKaarma is a leader in fixed ops solutions for the automotive industry, offering an innovative SaaS platform for dealership service centers. As a Deployment Manager, you will oversee the onboarding and implementation process for new customers, ensuring a seamless transition and alignment of operational needs with technology.
Responsibilities:
• Serve as the main point of contact for customers during onboarding and product upgrades.
• Own and manage the deployment timeline, ensuring all parties stay accountable to deliverables and milestones.
• Clearly communicate which products and services are included in each customer’s deployment and establish a clear training cadence.
• Coordinate closely with Application Setup Consultants and Training Coordinators to ensure systems are configured and training-ready.
• Proactively identify risks, escalate issues when needed, and ensure a 'no surprises' launch experience.
• Continuously collect customer feedback and share insights with the Product team to influence future improvements.
• Collaborate with the Training Director to refine internal and external-facing documentation, processes, and tools.
• Participate in team knowledge sharing to help strengthen product understanding across departments.
Qualifications:
Preferred:
• Experience using Salesforce for project tracking or customer communications.
• Proficiency in Google Workspace (Gmail, Calendar, Sheets, Forms, etc.).
• Familiarity with the myKaarma platform and Admin Tool (preferred but not required).
• Strong organizational skills with the ability to manage multiple deployments simultaneously.
• Excellent written and verbal communication skills.
• Experience in SaaS onboarding, customer success, dealership operations, or a related role is a plus.
Company:
myKaarma is a cloud based automotive customer interaction management company. Founded in 2012, the company is headquartered in Long Beach, California, USA, with a team of 51-200 employees. The company is currently Growth Stage. myKaarma has a track record of offering H1B sponsorships.
