What are the responsibilities and job description for the Junior Project Manager position at Jobright.ai?
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Job Summary:
Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. They are seeking an experienced Project Manager to manage large scale pilot launches and ongoing client relationships, working closely with internal teams to ensure project milestones are met on time and to client satisfaction.
Responsibilities:
• Get things done: Be the internal lead for successful pilot execution. Liaise with all internal stakeholders, technical, sales and operations to get things done, on time and within budget.
• Lead our pilots to success: Serve as the main point of contact and escalation point for external corporate clients, providing regular updates on progress, addressing concerns, setting timelines, and managing realistic expectations and deliverables.
• Be the face of our company: Lead all internal and external meetings. You will represent Hi Auto to our external corporate clients.
• Continuous Improvement: Contribute to process improvement initiatives, sharing insights and suggestions to enhance project management practices within the company. Identify organizational learning opportunities for continuous improvements.
• Manage a remote team: Lead, mentor, and motivate a remote customer success team, fostering a culture of collaboration, accountability, and exceptional customer focus.
• Build relationships: Build lasting professional relationships with customers to create the right trusted environment for a successful joint project execution and business expansion.
Qualifications:
Required:
• Native-level English, both written and verbal.
• Previous Experience working for startups with American clients.
• 2 years experience in Project Management or Customer Success in the SAAS industry.
• At least two years experience working with and/or managing remote teams.
• A 'can-do' attitude with a strong, independent personality. You don't need to be told what to do and how to do it.
• Quick learner: Able to understand and work with our technology and product independently.
• Customer-Centric Mindset: Act as the voice of the customer, identify and raise improvements opportunities focused on customer satisfaction and sustainable growth.
• Flexibility to work US hours: Meetings will align with various US time zones due to the nature of our client base.
Company:
Automated Drive Thru Ordering Founded in 2019, headquartered in Tel Aviv, Tel Aviv, ISR, team size 51-200 employees, currently Growth Stage.