What are the responsibilities and job description for the Junior IT Service Desk Agent (2 openings) position at Jobright.ai?
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Job Summary:
The City of Memphis is seeking an IT Service Desk Agent to provide professional and efficient helpdesk support to its staff. The role involves troubleshooting technical issues, documenting support incidents, and reporting metrics to management.
Responsibilities:
• Works under the direction of the Service Delivery Manager and is responsible for providing professional and efficient helpdesk support to the City of Memphis staff.
• Provides customer technical support and troubleshooting via phone and remotely.
• Utilizes ticket tracking to document all support incidents.
• Creates and maintains detailed service desk documentation.
• Reports metrics and Key Performance Indicators (KPI’s) to assigned manager.
• Tracks and analyze trends in help desk requests and generate statistical reports.
• Performs additional functions (essential or otherwise) which may be assigned.
Qualifications:
Required:
• Associates degree with two (2) years of experience or any combination of experience and training, which enables one to perform the essential job functions.
• Must be able to communicate clearly both verbally and in writing.
• Requires the ability to operate general office equipment such as a computer, telephone, and wireless technology.
• The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire.
Company:
City of Memphis is a government organization specializing in all official work and administration of the city. Founded in 1819, the company is headquartered in Memphis, Tennessee, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
