What are the responsibilities and job description for the Technical Customer Success Manager position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Customer Success Manager in Canada.
In this role, you will act as a trusted advisor to a portfolio of high-value customers, ensuring they achieve long-term success while using advanced product and data solutions. You’ll combine technical expertise with strong relationship management to support customers across onboarding, adoption, and retention. Operating in a fully remote and fast-paced environment, you will collaborate closely with product and engineering teams to resolve issues, share feedback, and improve user outcomes. This is a hands-on role where you’ll troubleshoot technical challenges, guide best practices, and proactively monitor customer health. You’ll have the autonomy to build meaningful relationships, implement scalable success strategies, and directly influence customer satisfaction and growth. If you enjoy solving complex problems while working closely with users, this opportunity offers both impact and ownership.
\n- Manage and nurture relationships with a portfolio of customers, ensuring strong engagement, retention, and satisfaction
- Act as the primary point of contact, handling technical, commercial, and operational queries independently
- Investigate and resolve technical issues, providing hands-on support and configuration guidance
- Monitor product usage and customer health metrics to proactively identify risks and opportunities
- Collect, prioritize, and communicate customer feedback to internal teams to drive product improvements
- Respond quickly and effectively to customer inquiries across multiple communication channels
- Support customers in adopting best practices and maximizing the value of the platform
- Manage escalations and ensure timely resolution of complex challenges
- Build scalable processes or automations to improve efficiency and customer experience
Requirements:
- Proven experience in a Customer Success, Technical Account Management, or similar client-facing role
- Strong technical aptitude, with the ability to troubleshoot issues and understand code or APIs
- Familiarity with product development workflows and how engineering, product, and data teams operate
- Ability to explain complex technical concepts clearly to both technical and non-technical stakeholders
- Strong problem-solving skills with a proactive and customer-first mindset
- Experience managing multiple customers simultaneously while prioritizing effectively
- Excellent written and verbal communication skills in a remote, asynchronous environment
- Ability to work independently, take ownership, and act as a subject matter expert
- Experience with developer tools, analytics platforms, or data-related products is a plus
Benefits:
- Fully remote work environment with flexible scheduling across supported time zones
- Competitive compensation package with performance-based incentives
- High level of autonomy and ownership in your role
- Opportunity to work with cutting-edge technology and innovative products
- Collaborative and transparent company culture with minimal bureaucracy
- Dedicated focus on productivity with limited meetings and async communication
- Career growth opportunities within a rapidly scaling environment
- Inclusive and supportive workplace with a strong emphasis on diversity and belonging
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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