What are the responsibilities and job description for the Customer Success Manager position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada.
This role offers the opportunity to help shape and scale customer success strategies within a growing technology environment.
You will guide customers throughout their journey, ensuring successful onboarding, adoption, retention, and long-term value realization.
The position combines relationship management, data-driven insights, operational improvement, and cross-functional collaboration.
You will work closely with customers, partners, and internal teams to create scalable processes that improve customer outcomes.
This is an opportunity to influence the evolution of a customer success function while acting as a trusted advisor to a diverse customer base.
Working in a remote and collaborative environment, you will help build lasting relationships and contribute to business growth through customer advocacy.
As a Customer Success Manager, you will manage customer relationships throughout the entire lifecycle, helping users achieve value from their investment while contributing to the development of scalable customer success practices. You will combine strategic thinking, customer engagement, and operational excellence to improve adoption, retention, and satisfaction.
- Own customer progression through key lifecycle stages, including onboarding, adoption, and renewal.
- Drive customer activation and ensure users achieve meaningful value quickly after implementation.
- Monitor customer health through usage data, engagement signals, and lifecycle indicators to proactively identify risks.
- Develop and execute targeted customer engagement strategies based on health assessments and business needs.
- Support structured onboarding programs and guide customers through training resources and educational materials.
- Ensure smooth transitions between sales, partners, and customer success teams during customer onboarding.
- Collaborate with partners and reseller networks to support shared customers and adapt engagement approaches.
- Support renewal activities through proactive communication, relationship management, and early risk identification.
- Identify customer advocacy opportunities and share insights with product and internal teams.
- Act as a trusted advisor by helping customers maximize the value of their solutions.
- Partner with sales and account teams to identify expansion opportunities and strengthen customer relationships.
- Contribute to the creation and improvement of customer success processes, frameworks, and operational practices.
Requirements:
You are an experienced customer success professional with a strong ability to build relationships, analyze customer needs, and drive successful outcomes. You combine SaaS expertise, communication skills, and a process-oriented mindset to support customers in a dynamic and evolving environment.
- 5 years of experience in Customer Success, Account Management, Customer Support, or a related role within a SaaS or ERP environment.
- Strong ability to communicate complex concepts clearly with both technical and non-technical audiences.
- Experience using customer data, usage metrics, and engagement insights to guide decisions and improve outcomes.
- Ability to manage multiple customer accounts, priorities, and projects simultaneously.
- Strong problem-solving, analytical thinking, and decision-making skills.
- Comfortable working in a fast-paced environment where processes are continuously developed and improved.
- Collaborative mindset with the ability to work effectively across Sales, Support, Product, and partner teams.
- Advanced proficiency with Microsoft Excel or similar analytical tools.
- Experience with ERP, accounting systems, or financial reporting is highly valued.
- Experience with digital or scaled customer success models is a plus.
- Experience working with partners, resellers, or channel ecosystems is an advantage.
- Familiarity with customer lifecycle frameworks and CRM platforms such as HubSpot or similar tools is preferred.
- Experience creating dashboards or reports using customer or ERP data is beneficial.
Benefits:
- Competitive salary package.
- Comprehensive benefits coverage, including group health insurance.
- Employer-supported RRSP matching program of up to 6% of base salary.
- Fully remote work environment with flexibility and autonomy.
- Career growth opportunities within a rapidly expanding organization.
- Opportunity to help shape customer success practices and processes.
- Collaborative team culture focused on innovation, customer impact, and continuous improvement.
- Supportive environment that values work-life balance and individual contributions.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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