What are the responsibilities and job description for the Renewals Account Executive position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Renewals Account Executive based in Canada.
This role is an opportunity for a customer-focused sales professional to drive retention, strengthen client relationships, and maximize recurring revenue growth.
You will own the renewal lifecycle, from proactive customer engagement and contract negotiations to identifying expansion opportunities.
The position combines relationship management, sales strategy, and business development in a technology-focused environment.
You will work closely with customers, partners, and internal teams to deliver value, resolve challenges, and support long-term client success.
This remote opportunity is ideal for someone who thrives on building trust, influencing outcomes, and achieving measurable revenue goals.
You will play a key role in protecting customer relationships while contributing to sustainable business growth.
As a Renewals Account Executive, you will manage the end-to-end renewal process while building strong customer partnerships and identifying opportunities for growth. You will act as a trusted advisor, ensuring customers understand the value of their solutions while driving retention, expansion, and revenue objectives.
- Build and maintain long-term relationships with key customers and partners through proactive communication and regular account engagement.
- Develop customer insights, document account information, and maintain accurate relationship records to support renewal strategies.
- Own the renewal process from opportunity creation through completion, ensuring renewals are secured before deadlines.
- Minimize cancellations and maximize renewal revenue by communicating value, managing pricing discussions, and negotiating contract terms.
- Prepare renewal proposals and guide customers through the decision-making process.
- Collaborate with account teams and internal stakeholders to resolve customer concerns and ensure successful renewals.
- Identify opportunities for cross-sell and upsell growth, referring additional business opportunities to sales teams.
- Manage complex customer escalations and coordinate solutions across relevant teams.
- Monitor renewal performance metrics, maintain accurate forecasts, and provide pipeline reporting.
- Apply established sales processes and best practices to improve renewal outcomes and customer satisfaction.
Requirements:
The ideal candidate is an experienced sales professional with a strong background in customer relationship management, renewals, and consultative selling. You should be comfortable managing negotiations, working independently, and collaborating across teams to achieve business goals.
- 5 years of relevant business experience, including customer relationship management experience.
- Experience managing customer accounts, renewals, or recurring revenue sales processes.
- Strong written and verbal communication skills with the ability to engage customers and internal stakeholders effectively.
- Experience using sales automation platforms such as Salesforce or similar CRM systems.
- Strong negotiation, influencing, and relationship-building abilities.
- Customer-focused mindset with the ability to anticipate needs and proactively deliver solutions.
- Resilient and adaptable approach, with the ability to overcome challenges and maintain momentum.
- Self-motivated with the ability to set and achieve goals with minimal supervision.
- High energy, problem-solving mindset, and passion for helping customers succeed.
- Ability to manage multiple priorities while maintaining attention to detail.
Benefits:
- Fully remote work opportunity available across Canada.
- Competitive compensation package with eligibility for commission-based incentives.
- Opportunity to work with enterprise customers and strategic technology solutions.
- Collaborative environment focused on customer success and long-term relationships.
- Career growth opportunities within a global technology organization.
- Inclusive workplace culture that values diversity, equity, and belonging.
- Supportive environment where employees are encouraged to bring their ideas and expertise.
- Opportunities to develop sales, negotiation, and account management skills.6a62a4141b23f4f87b34c121
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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