What are the responsibilities and job description for the Senior Client Success Manager position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Manager in Canada.
This role offers a high-impact opportunity to manage and grow relationships with some of the most strategic enterprise clients in the creator marketing ecosystem. You will oversee complex, end-to-end campaign execution while acting as a trusted advisor to senior brand stakeholders, ensuring that creator partnerships deliver measurable business outcomes. The position blends strategic account management with hands-on operational delivery, requiring both commercial thinking and strong execution discipline. You will collaborate closely with cross-functional teams including Sales, Product, Analytics, and Strategy to optimize campaign performance and unlock account growth opportunities. This is a fast-paced, client-facing role where relationship-building, data-driven decision-making, and creative problem-solving come together. You will also play a key role in shaping how enterprise clients engage with creator-led marketing solutions at scale.
- Manage and execute complex, high-value creator marketing campaigns for enterprise-level clients from kickoff through delivery and post-campaign analysis.
- Act as the primary strategic advisor for key accounts, building strong relationships with multiple client stakeholders and aligning campaigns with broader marketing objectives.
- Own the full campaign lifecycle, including briefs, creator selection, contracting, scheduling, performance tracking, and reporting.
- Drive client retention, satisfaction, and expansion by identifying upsell opportunities and collaborating with Sales on account growth strategies.
- Maintain strong communication with clients, ensuring fast response times, proactive issue resolution, and high standards of service delivery.
- Translate client goals, pain points, and internal processes into actionable strategies that improve campaign effectiveness and alignment.
- Collaborate with internal teams such as Product, Media, Analytics, and Strategy to ensure seamless execution and continuous improvement.
- Identify operational inefficiencies and contribute to process optimization to improve scalability and delivery quality.
- Maintain accurate account records, performance data, and revenue opportunities using CRM tools such as Salesforce.
- Analyze campaign performance data and provide actionable insights to optimize future initiatives and strengthen client outcomes.
Requirements:
- Minimum of 5 years of experience in client-facing roles such as customer success, account management, or digital marketing services.
- Proven experience managing enterprise or key accounts with responsibility for retention, growth, or revenue targets.
- Strong background in digital marketing, influencer marketing, or creator economy platforms is highly preferred.
- Experience working with complex, multi-stakeholder client environments, including senior decision-makers such as marketing directors or CMOs.
- Strong commercial acumen with the ability to balance client satisfaction, execution quality, and account growth.
- Excellent communication, presentation, and relationship-building skills with both technical and non-technical audiences.
- Highly organized with the ability to manage multiple concurrent campaigns and priorities under tight timelines.
- Strong analytical mindset with experience using data to guide decisions and communicate performance insights.
- Collaborative, proactive, and solutions-oriented approach with a strong focus on continuous improvement.
- Comfortable working in fast-paced, high-growth environments with evolving priorities and responsibilities.
Benefits:
- Competitive compensation package including base salary and additional variable compensation opportunities (bonus, commission, or equity depending on role level).
- Flexible vacation policy and strong work-life balance support.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Remote-friendly work environment with occasional in-person collaboration opportunities.
- Learning and development budget to support continuous professional growth.
- RRSP/401K matching programs depending on region.
- Access to team offsites, social events, and community-building activities.
- Opportunity to work with leading global brands and top-tier enterprise clients in the creator economy.
- High-growth environment with strong career progression and ownership opportunities.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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