What are the responsibilities and job description for the Associate Director, Solution Enablement (System Owner) - Business Enablement position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Associate Director, Solution Enablement (System Owner) - Business Enablement in Canada.
This role sits at the intersection of business operations, technology enablement, and strategic solution ownership within a global clinical research environment. You will act as the key bridge between business stakeholders, IT, vendors, and quality teams to ensure enterprise solutions deliver measurable value and support critical clinical development activities. The position requires someone who can translate complex operational needs into scalable, technology-driven solutions while maintaining a long-term vision for system evolution. You will oversee solution strategy, governance, and continuous improvement, ensuring systems remain aligned with business priorities and regulatory expectations. Working in a highly collaborative and matrixed environment, you will influence stakeholders across functions and geographies. This is a strategic leadership role focused on maximizing ROI, enhancing system performance, and enabling better outcomes for patients and clinical programs.
\nIn this role, you will serve as the primary business representative for assigned enterprise solutions, ensuring alignment between operational needs, technology capabilities, and long-term strategic objectives. You will lead solution governance, backlog prioritization, stakeholder alignment, and value realization activities across global teams.
- Act as the single point of contact and solution owner for assigned enterprise systems across the organization.
- Build and maintain strong relationships with business, IT, vendor, and quality stakeholders.
- Gather and translate business strategy and requirements into actionable solution roadmaps and technology direction.
- Manage and prioritize solution backlogs based on business value and strategic impact.
- Define and maintain a multi-year solution roadmap aligned with business and technology vision.
- Collaborate with IT and vendors to guide solution design, configuration, implementation, and enhancement.
- Ensure proper validation, testing, and compliance of technology solutions in regulated environments.
- Lead or support ROI analysis, business case development, and post-implementation value tracking.
- Oversee change management, training strategies, and long-term support planning for solutions.
- Monitor system performance, support issues, and escalations, ensuring timely resolution and continuous improvement.
- Represent solutions in audits, governance forums, and strategic planning discussions.
Requirements
This position requires strong experience in business systems ownership, technology enablement, and cross-functional stakeholder management, ideally within a clinical research or highly regulated environment. You should be comfortable operating at both strategic and operational levels, with the ability to translate business needs into scalable technical solutions.
- Bachelor’s or Master’s degree in a related discipline, or equivalent relevant experience.
- Extensive experience in clinical research or CRO environments supporting operational processes.
- Strong understanding of clinical systems such as CTMS, EDC, or eTMF platforms.
- Proven experience managing enterprise technology solutions, including implementation and lifecycle support.
- Experience in business analysis, solution prioritization, and backlog management.
- Strong background in ROI analysis, business case development, and value realization tracking.
- Experience working in global, matrixed environments across multiple time zones.
- Strong consulting mindset with ability to diagnose problems and define strategic solutions.
- Excellent communication, stakeholder management, and influencing skills.
- Strong analytical thinking, attention to detail, and ability to manage competing priorities.
- Comfort working with validated systems and regulated compliance frameworks.
Benefits
- Competitive compensation and comprehensive benefits package.
- Health, dental, vision, and wellness coverage supporting physical and mental wellbeing.
- Flexible working arrangements, including remote and hybrid options.
- Career development programs, training, and continuous learning opportunities.
- Participation in global projects and cross-functional strategic initiatives.
- Inclusive, collaborative, and values-driven work culture.
- Opportunities to influence enterprise strategy and digital transformation initiatives.
- Employee support programs including mental health resources and work-life balance initiatives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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