customer service agent

Job Summary

We are seeking a dynamic and enthusiastic Customer Service Agent to join our vibrant team In this role, you will be the frontline ambassador for our company, delivering exceptional support and creating positive experiences for our diverse clientele. Your energetic approach and strong communication skills will drive customer satisfaction, foster loyalty, and help us build lasting relationships. This paid position offers an exciting opportunity to develop your skills in a fast-paced, client-focused environment while making a meaningful impact every day.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat in multiple languages, including bilingual support when applicable
• Provide outstanding customer support by resolving issues efficiently and courteously, ensuring clients feel valued and understood
• Assist customers with product or service information, troubleshooting, and account management through clear communication and active listening
• Handle outbound calling campaigns to follow up on customer requests or promote new offerings, maintaining a friendly and engaging tone
• Perform accurate data entry and update client records using Microsoft Office tools and specialized CRM systems
• Manage cash handling responsibilities with integrity during transactions or refunds when necessary
• Demonstrate excellent phone etiquette, maintaining professionalism while managing multiple calls in a call center environment
• Analyze customer feedback and interaction data to identify opportunities for improving service quality and efficiency

Experience

• Previous experience in call center customer support or client services is preferred but not required; training will be provided for the right candidate
• Proven ability to communicate effectively in English; multilingual skills are a strong plus
• Demonstrated proficiency in Microsoft Office applications and basic computer skills for data entry and record keeping
• Experience with outbound calling campaigns or tele-sales is advantageous
• Strong analysis skills to assess customer needs and provide tailored solutions
• Familiarity with cash handling procedures and maintaining accuracy during transactions
• Call center experience that highlights excellent phone etiquette, problem-solving abilities, and resilience in a fast-paced setting

Join us as a Customer Service Agent and become part of a team dedicated to delivering memorable experiences We value energetic individuals who thrive on helping others, possess excellent communication skills, and are eager to grow professionally. This is your chance to make a difference while developing vital skills that will serve you throughout your career.

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25