What are the responsibilities and job description for the Information Technology Specialist position at JMJ Phillip Group?
IT Specialist - Richmond, Virginia
A well-established chemical manufacturer is seeking an IT Specialist in Richmond, Virginia. This role will support day-to-day IT operations, troubleshoot hardware/software issues, and help maintain a reliable and secure IT environment.
Key Responsibilities
• Manage helpdesk tickets and provide timely technical support to end users
• Set up new users, hardware, and software while delivering basic user training
• Troubleshoot Windows-based systems, networks, and connectivity issues
• Maintain IT documentation, procedures, and training materials
• Support daily network operations and coordinate with external IT vendors as needed
Qualifications
• Degree in IT or related field and/or equivalent hands-on experience
• Experience with Windows 10, Windows Servers, Active Directory, DHCP, DNS, and Office 365
• Understanding of networking concepts including LAN/WAN, VPNs, routers, switches, and Wi-Fi
• Strong troubleshooting, communication, and organizational skills
• Experience with FortiGate firewalls is a plus
The ideal candidate is self-motivated, collaborative, and eager to learn in a fast-paced environment.
Salary : $70,000 - $85,000