What are the responsibilities and job description for the Enrollment Coordinator position at JMAX Properties LLC?
We are looking for an Enrollment Coordinator to join our team!
100% on site, No remote, No Hybrid - Full-time - Temp to Hire
Summary
The Enrollment Coordinator is responsible for ensuring all prospective and enrolled candidates receive timely, accurate and compliant information and overall excellent customer service.
The Enrollment Coordinator will promptly schedule and conduct interviews with prospective candidates, providing complete and accurate information regarding the programs, expected outcomes, candidate services, and financial considerations while determining the appropriateness of candidates for enrollment.
The Enrollment Coordinator will follow up with both interviewed and enrolled candidates through to matriculation.
Essential Duties and Responsibilities:
- Conducts a high volume of outbound telephone calls and interviews with prospective candidates, providing complete and accurate information regarding educational programs, expected outcomes, candidates services, and financial considerations while determining the appropriateness of candidates for enrollment.
- Meet or exceed all performance metrics and individual production goals.
- Manages workflows to ensure regular, active outreach and follow-up with prospective candidates interested in interviewing, those who have already interviewed, and enrolled candidates through to matriculation.
- Must learn detailed information regarding all program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate.
- Partners daily with the Candidates Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps.
- After each contact with prospective and enrolled candidates , update the Candidates Information System with detailed notes.
- Exhibits a sense of urgency to follow the application process and assists candidates with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes.
- Is prepared for and participates effectively in student review meetings.
- Networks to develop professional relationships to generate relationship inquiries and referrals.
- Provides accurate and timely enrollment forecasts.
- Is open to and acts upon feedback and coaching.
- Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills.
- Uses enrollment services tools and data from the student information system and from student review meetings to know how to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and with those individuals who have already enrolled
to ensure you meet or exceed individual goals.
- Works effectively in a team environment, supporting overall campus goals and objectives.
- Maintains effective communications with all departments of the company.
- Engages with the entire community, cross-departmental meetings, events and
activities as appropriate.
- Completes other duties as assigned.
Education and/or Experience
- Bachelor degree preferred, Associate degree required
- Minimum of 3 years of high-volume, fast-paced customer service experience.
- Prior Enrollment Services/Admissions or non-durable sales experience a plus.
- Superior organizational, problem-solving, multi-tasking, and time management skills.
- Excellent interpersonal, written, and oral communication skills are required.
- Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Work Location: In person
Salary : $25 - $27
