What are the responsibilities and job description for the Program Manager Specialist position at JLL?
Program Manager Specialist - JLL
What this job involves: This Program Manager Specialist role sits at the center of Business Operations, supporting a major federal contractor across multiple service lines. The role owns the account's core governance, reporting, and administrative operations, and serves as a day-to-day partner to the Senior Director of Business Operations on the account's leadership, process improvement, and client-facing initiatives. It's a strong fit for someone who wants ownership from day one and is looking for a role where scope expands with experience; exposure to account leadership, responsibility for cross-functional processes and technology improvement, and a working view of how a large, complex account is run.
What your day-to-day will look like:
Governance and Contract Administration
What this job involves: This Program Manager Specialist role sits at the center of Business Operations, supporting a major federal contractor across multiple service lines. The role owns the account's core governance, reporting, and administrative operations, and serves as a day-to-day partner to the Senior Director of Business Operations on the account's leadership, process improvement, and client-facing initiatives. It's a strong fit for someone who wants ownership from day one and is looking for a role where scope expands with experience; exposure to account leadership, responsibility for cross-functional processes and technology improvement, and a working view of how a large, complex account is run.
What your day-to-day will look like:
Governance and Contract Administration
- Running recurring meetings and contract mechanics that keep the account's leadership and client aligned on how the business is being managed.
- Run QBR and town hall logistics: agenda, deck, scheduling, room booking, meeting invitations, distribution, and SharePoint archiving
- Run the Quarterly Steering Committee cadence
- Coordinate annual leadership offsite planning: dates, agenda, and presentation materials
- Maintain MSA and change order tracking, including Commercial Team call administration and meeting minutes
- Maintain contract compliance documentation, including support for the annual SSAE 22 / SOC 1 Type II audit and FCPA and OFAC compliance records
- Administer the CaT Survey and the Vested training program, including online Vested portal administration
- Tracking how the account is performing against its commitments and making sure that performance is documented, reported, and visible to leadership on a predictable schedule.
- Run the quarterly scorecard cycle end to end: gather data, secure approvals, upload to SharePoint, and schedule the variance meeting
- Own the savings tracker and its quarterly report into the QBR
- Prepare quarterly and annual metric reports and distribute them to leadership
- Working alongside the Senior Director of Business Operations on the work that sits above day-to-day execution: keeping leadership priorities moving, improving how teams work together, and helping the account prepare for what's ahead.
- Serve as a day-to-day partner to the Senior Director: prepare briefing materials, track leadership action items to closure, and keep work moving when the Senior Director is unavailable
- Maintain a forward-looking view of account milestones; upcoming needs are raised and planned for early
- Contribute to process improvement across service lines, recurring coordination issues, and places where a documented process is needed
- Support technology rollout and adoption on the account: training coordination, adoption tracking, and change communications
- Research and organize how other JLL accounts run business operations, to inform improvements on this account
- Own Project Management Office standards, templates, and playbooks, including onboarding materials and the transition meeting process
- Keeping the account informed and its people recognized, the internal communications and recognition work that supports morale and team awareness.
- Own account-wide communications: announcements, lunch and learns, and leadership messages, including Account Director holiday notes
- Monitor the account's shared inboxes, including recognition submissions, and maintain the compliments tracker
- Run the rewards and recognition program with the recognition committee: nominations, award ordering and delivery, certificates, and winner communications
- The recurring administrative work that keeps the account's people data, tools, and records current.
- Maintain HR reports, the org chart, and distribution lists on a weekly cadence across all service lines
- Run new joiner onboarding and monthly training, keeping training materials current
- Own renewal documentation, attestation administration, and TAT approval
- Serve as Ethics Liaison, Well-Being Champion, and Safety Champion for the account
- Administer SharePoint site content, Smartsheet license and access management
- Bachelor's degree in business, operations management, or a related field, or equivalent experience
- 3 years of program management, project management, business operations, or consulting experience
- Experience supporting leadership meeting and reporting cycles, such as QBRs, steering committees, scorecards, or contract administration
- Experience coordinating work across multiple teams or stakeholders
- Sound judgment about when to act independently and when to escalate
- Comfortable owning defined responsibilities independently while contributing to broader, less defined work
- Proficiency in Microsoft 365, SharePoint, and Smartsheet
- PMP, CAPM, or Lean Six Sigma certification
- Experience contributing to a process improvement, change management, or technology adoption effort
- Experience in corporate real estate, facilities, or professional services accounts
- Exposure to federal contracting or compliance environments
- Power BI experience is a plus
Salary : $90,000 - $100,000