What are the responsibilities and job description for the Hospitality Ambassador position at JLL?
What this job involves:
As a Hospitality Ambassador at JLL, you will be the welcoming face of our retail center, delivering exceptional experiences to every guest. In this role, you will provide proactive, high-quality service, helping visitors navigate the property and surrounding community. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your dedication to outstanding hospitality will bring this vision to life daily.
What your day-to-day will look like:
Required qualifications:
As a Hospitality Ambassador at JLL, you will be the welcoming face of our retail center, delivering exceptional experiences to every guest. In this role, you will provide proactive, high-quality service, helping visitors navigate the property and surrounding community. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your dedication to outstanding hospitality will bring this vision to life daily.
What your day-to-day will look like:
- Deliver welcoming, professional customer service to all retail center guests and visitors.
- Provide accurate directions and helpful recommendations regarding retailers, dining, and local attractions.
- Proactively assist guests using an "above and beyond" approach to service.
- Maintain and update guest service materials, maps, and local directories at the desk.
- Collaborate with retail partners to build strong on-site relationships.
- Promote and sell property gift cards to meet established center goals.
- Stay informed about local trends, citywide events, and nearby hotspots.
- Support your team's success, as we believe the most effective teams are built when everyone is empowered to thrive.
Required qualifications:
- Two or more years of experience in hospitality, customer service, or retail.
- Excellent communication skills with a polished, professional demeanor.
- Strong problem-solving abilities and comfort in approaching guests.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- A collaborative team-player mindset with strong interpersonal skills.
- Proficiency with digital technology, including Microsoft Office and Google Workspace.
- Ability to stand for extended periods, unless a reasonable medical accommodation is needed.
- Prior experience in a luxury retail, high-end hospitality, or class-A commercial setting.
- Deep knowledge of local entertainment, dining, and transit options.
- Bilingual or multilingual skills.
- An eagerness to embrace more innovative ways of working and prioritize opportunities to strengthen your career.