What are the responsibilities and job description for the Hospitality Supervisor position at JLL?
What this job involves:
As a Hospitality Supervisor at JLL, you will lead and inspire our Concierge Team within a premier, high-profile retail environment. In this role, you will oversee day-to-day operations, ensure exceptional guest service, and build strong relationships with retailers, property management, and key community stakeholders. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will champion this spirit by driving service excellence and executing exciting property programs. If you are a dynamic leader who thrives in a vibrant, fast-paced environment, this is your opportunity to help us shape a brighter way forward.
What your day-to-day will look like:
Required qualifications:
As a Hospitality Supervisor at JLL, you will lead and inspire our Concierge Team within a premier, high-profile retail environment. In this role, you will oversee day-to-day operations, ensure exceptional guest service, and build strong relationships with retailers, property management, and key community stakeholders. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will champion this spirit by driving service excellence and executing exciting property programs. If you are a dynamic leader who thrives in a vibrant, fast-paced environment, this is your opportunity to help us shape a brighter way forward.
What your day-to-day will look like:
- Lead, coach, and motivate the concierge team to deliver best-in-class guest service.
- Manage team scheduling, timecard approvals, and lobby presentation standards.
- Build strong relationships with local community partners, hotels, and attractions.
- Partner with property management to execute marketing events and community programs.
- Maintain deep knowledge of the property and local trends to provide premium recommendations.
- Serve as a key brand advocate for the property and represent the concierge program across departments.
- Drive operational goals and KPIs while ensuring team flexibility during peak times.
- Keep stakeholders informed of property activities, guest feedback, and strategic recommendations.
- Cultivate a supportive environment, as we believe the most effective teams are built when everyone is empowered to thrive.
Required qualifications:
- Bachelor’s degree or an equivalent combination of education and experience.
- Three to five years of progressive experience in hospitality, guest services, or retail management.
- Strong leadership skills with experience managing, training, and scheduling a team.
- Excellent verbal and written communication skills with a diplomatic approach to problem-solving.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
- Deep knowledge of local attractions, dining, cultural institutions, and transit options.
- Ability to stand for extended periods, walk the property, and assist with light event set-up.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Prior supervisory experience within a high-profile, luxury, or high-volume service setting.
- Proficiency with iOS systems and modern digital hospitality platforms.
- A passion for mentorship and a desire to embrace more innovative ways of working to advance your team's careers.