What are the responsibilities and job description for the Program Manager - Meetings & Events position at JLL?
What this job involves:
The Program Delivery Manager leads and develops a high-performing team of event professionals while overseeing the execution of premium events for the client. As a Program Manager - Meetings & Events, you will combine strategic leadership with hands-on event management, requiring exceptional communication skills to interface with senior stakeholders, clients, and business partners. This position involves establishing and maintaining comprehensive event policies, tracking team performance through data metrics, and ensuring operational excellence through continuous process improvement. You will demonstrate strong financial acumen in budget management and ROI analysis while maintaining the highest standards of customer service and professional ethics, directly contributing to JLL's mission of creating transformative solutions for the real estate industry through exceptional event experiences that help our clients achieve their business ambitions.
What your day-to-day will look like:
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
The Program Delivery Manager leads and develops a high-performing team of event professionals while overseeing the execution of premium events for the client. As a Program Manager - Meetings & Events, you will combine strategic leadership with hands-on event management, requiring exceptional communication skills to interface with senior stakeholders, clients, and business partners. This position involves establishing and maintaining comprehensive event policies, tracking team performance through data metrics, and ensuring operational excellence through continuous process improvement. You will demonstrate strong financial acumen in budget management and ROI analysis while maintaining the highest standards of customer service and professional ethics, directly contributing to JLL's mission of creating transformative solutions for the real estate industry through exceptional event experiences that help our clients achieve their business ambitions.
What your day-to-day will look like:
- Supervise Area level Meetings & Events Team members while being responsible for hiring, building, and training a team of event professionals
- Oversee high-level special events as requested by the Amazon customer while establishing clarity to existing policies and procedures relating to event support
- Communicate and work effectively with clients, officers, senior contacts within client organization, and business associates
- Track and collect team progress through data metrics while developing and submitting monthly event analysis reports of spending, attendance, and ROI metrics
- Provide prompt and courteous response to Amazon employee, partner, and client requests within JLL and Amazon Travel & Events guidelines
- Deliver successful client-requested events and on-time projects utilizing project tracking, clear communication, and delegation
- Compile budget information and business review metrics while preparing proposals and presentations with advanced software competence.
- 6 years of event management or relevant hospitality experience with proven track record in team leadership
- Bachelor's Degree or equivalent experience in Event Management, Hospitality Management, or related field
- Advanced competence with MS Word, MS Excel, MS Outlook, and other software programs with minimum 60-WPM typing accuracy
- Ability to perform basic business math including compute discount, interest, percentage, and profit/loss calculations
- Excellent communication skills both verbally and written with exceptional grammar and proofreading abilities
- Initiative to assume additional responsibilities while setting priorities and meeting deadlines in fast-paced environment
- Flexibility to work nights, evenings, and weekends as necessary with willingness to travel 30% as required.
- Experience managing premium events for Fortune 500 companies or high-profile corporate clients
- Background in budget management and ROI analysis for large-scale events and programs
- Knowledge of Amazon Travel & Events policies and procedures or similar corporate event guidelines
- Experience with project tracking systems and data metrics reporting for operational efficiency
- Proven ability to identify opportunities for improving team communication and operational processes
- Emergency response coordination experience and facilities team collaboration capabilities.
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
