Program Manager - Meetings & Events

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Program Delivery Manager leads and develops a high-performing team of event professionals while overseeing the execution of premium events for the client. As a Program Manager - Meetings & Events, you will combine strategic leadership with hands-on event management, requiring exceptional communication skills to interface with senior stakeholders, clients, and business partners. This position involves establishing and maintaining comprehensive event policies, tracking team performance through data metrics, and ensuring operational excellence through continuous process improvement. You will demonstrate strong financial acumen in budget management and ROI analysis while maintaining the highest standards of customer service and professional ethics, directly contributing to JLL's mission of creating transformative solutions for the real estate industry through exceptional event experiences that help our clients achieve their business ambitions. What your day-to-day will look like: Supervise Area level Meetings & Events Team members while being responsible for hiring, building, and training a team of event professionals Oversee high-level special events as requested by the Amazon customer while establishing clarity to existing policies and procedures relating to event support Communicate and work effectively with clients, officers, senior contacts within client organization, and business associates Track and collect team progress through data metrics while developing and submitting monthly event analysis reports of spending, attendance, and ROI metrics Provide prompt and courteous response to Amazon employee, partner, and client requests within JLL and Amazon Travel & Events guidelines Deliver successful client-requested events and on-time projects utilizing project tracking, clear communication, and delegation Compile budget information and business review metrics while preparing proposals and presentations with advanced software competence. Required Qualifications: 6 years of event management or relevant hospitality experience with proven track record in team leadership Bachelor's Degree or equivalent experience in Event Management, Hospitality Management, or related field Advanced competence with MS Word, MS Excel, MS Outlook, and other software programs with minimum 60-WPM typing accuracy Ability to perform basic business math including compute discount, interest, percentage, and profit/loss calculations Excellent communication skills both verbally and written with exceptional grammar and proofreading abilities Initiative to assume additional responsibilities while setting priorities and meeting deadlines in fast-paced environment Flexibility to work nights, evenings, and weekends as necessary with willingness to travel 30% as required. Preferred Qualifications: Experience managing premium events for Fortune 500 companies or high-profile corporate clients Background in budget management and ROI analysis for large-scale events and programs Knowledge of Amazon Travel & Events policies and procedures or similar corporate event guidelines Experience with project tracking systems and data metrics reporting for operational efficiency Proven ability to identify opportunities for improving team communication and operational processes Emergency response coordination experience and facilities team collaboration capabilities. Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion. Location: On-site –Arlington, VA Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.