Program Delivery Coordinator - Meetings & Events

What this job involves:

This position works closely with internal vendors and key stakeholders to facilitate and support local Amazon events taking place in key buildings within Amazon corporate offices while reporting to the Assistant Program Manager. You will respond to customer requests and inquiries to ensure on-site events are executed smoothly and professionally while coordinating resources to ensure spaces are cleaned, set and ready for events. This role contributes to JLL's business objectives by providing professional service excellence in fast-paced, demanding corporate environment while being committed to event-related projects such as documenting trends, recognizing opportunities for process efficiencies, and improving policies and procedures related to internal events and spaces, maintaining JLL's reputation for excellence in corporate real estate services through seamless event coordination and customer service.

What your day-to-day will look like:

• Process event requests and correspond with Amazon customers while coordinating and leading planning and walkthrough meetings with customers and vendor partners
• Disseminate information to large audiences including alerting building occupants and vendors of event-related impacts
• Provide on-site coverage and troubleshooting during high impact events to ensure successful event operations
• Organize and compile event data metrics while creating and maintaining standardized event documents
• Respond to and act on customer feedback while creating and updating documents to track metrics, clarify procedures, provide information, and organize team tasks
• Support and maintain good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested
• Assist in planning and hosting occasional GREF-related events as needed
• Coordinate resources to ensure spaces are cleaned, set and ready for events
• Document trends while recognizing opportunities for process efficiencies and improving policies and procedures related to internal events and spaces.
  
  

Required Qualifications:

• Bachelor's Degree or equivalent 4 years experience preferred with 3 years experience in event coordination or event administrative support
• Must be proficient with Microsoft Office including advanced competence with MS Word, MS Excel, MS Outlook and other requested software programs
• High level of accuracy and attention to details with excellent grammar and proofreading abilities
• Positive, professional, customer-service oriented personality with excellent interpersonal and communication skills
• Ability to work independently at times with little direction
• Ability and attentiveness to multi-task while interacting with employees, visitors and contractors with poise and diplomacy
• Ability to apply principles of rational systems and deal with variety of concrete variables in situations where only limited standardization exists
• Capability to interpret instructions in written, oral, diagrammatic or schedule form
• Possess initiative to assume additional responsibilities while setting priorities and meeting deadlines
• Ability to perform basic business math such as compute discount, interest, percentage and profit/loss
• Communicate effectively both verbally and written.
  
  

Preferred Qualifications:

• 3 years experience in facilities management
• Microsoft Visio or CAD experience
• Excitement for helping to build and maintain event support
• Experience processing event requests and corresponding with Amazon customers
• Background coordinating and leading planning and walkthrough meetings with customers and vendor partners
• Understanding of disseminating information to large audiences including alerting building occupants and vendors of event-related impacts
• Experience providing on-site coverage and troubleshooting during high impact events to ensure successful event operations
• Knowledge of organizing and compiling event data metrics while creating and maintaining standardized event documents
• Background supporting and maintaining good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering.
  
  

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.