Facility Manager

Dynamic career opportunity for a passionate and creative retail focused Facilities Manager.

The Facilities Manager will be a primary point of contact responsible for management of facilities, vendors, and small projects; expected to execute reactive and planned work and ensure on-time response / completion according to account specifications and site knowledge, and in-line with budget expectations for the scope of the work. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

What This Job Involves

Facility Management

• Engage with individual client / site employees to gain situational knowledge to successfully address, manage and deliver resolution for reactive facilities repairs
• Successfully manage a high volume of work orders and vendors across a large distributed portfolio of locations
• Demonstrate excellent communication and organizational skills working across a multitude of facilities, business lines, managers, and responsibilities
• Meet or exceed Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly
• Through collaboration and teamwork, drive the development and implementation of IFM best practices and innovations
• Support compliance with JLL’s audit and compliance standards in facility management, financial management and operational policies and procedures
• Supervise vendors, contractor performance, project schedules and budget during normal and off hours including weekends when necessary
• Utilize working technical knowledge of retail construction and light project management to gain cost and quality effective bids / quotes from vendors on behalf of the client
  
  

Administrative / Work Order Management:

• Manage the work order process and systems and associated data platform, as it specifically relates to performance management / reporting and maximizing Corrigo work order capability
• Serve as a point of contact to the account team for CMMS (Corrigo) systems related questions, support issues, and requirements
• Responsible for production of recurring and ad-hoc account reporting. Reports may include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training
• Receive invoices, review for correctness according to work order data, and approve / deny vendor payment
• Manage certificate of insurance documentation
  
  

Required Qualifications

• Bachelor’s degree or equivalent work experience in Facilities, Construction or Project Management
• Minimum of 5 years industry experience required either in the corporate environment, third party service provider or as a consultant
• Retail or multi-site facilities and construction experience, highly desired.
• Strong knowledge of real estate, construction, elevators, and project management
• Strong organizational / management, interpersonal and supervisory skills
• Flexible and adaptable to changing priorities
• Excellent verbal and written communication skills
• Proficient in MS Office, Excel and Share Point
• Computer proficiency in Computerized Maintenance management System (CMMS): Corrigo, 360 Facility, Maximo, etc.
  
  

Preferred Qualifications

• Bachelor’s Degree in Engineering
• Knowledge of real estate, telecommunications, furniture, accounting and building systems
• Oversight of multiple facilities with varied functions