Sales Account Manager

Company Description

City Wide Facility Solutions - Richmond specializes in providing comprehensive building maintenance services for commercial properties. While janitorial is a core offering, the company manages over 20 services such as parking lot repair, landscaping, and handyman services. Acting as a single point of contact, their facility service managers save clients time by streamlining contractor management and ensuring fair pricing. Committed to lifetime client relationships, honesty, and integrity, City Wide aims to alleviate the burden of facilities management so clients can focus on their core business. Their team operates with a 24/7/365 promise to meet and exceed client expectations.

Role Description

This is a full-time hybrid role for a Sales Account Manager based in Richmond, VA. The Sales Account Manager will oversee client accounts, ensure customer satisfaction, and provide outstanding customer service. Responsibilities include managing existing accounts, identifying client needs, developing tailored solutions, and maintaining strong client relationships. The role involves collaborating with facility service managers and contractors to ensure seamless delivery of services and addressing client concerns promptly to uphold the company’s high standards of service excellence.

Qualifications

• Proven experience in Customer Satisfaction and Customer Service
• Strong skills in Account Management and managing existing client relationships
• Proficiency in Lead Generation and developing new client opportunities
• Excellent Communication skills, both oral and written
• Problem-solving abilities and a proactive approach to client needs
• Ability to work in a hybrid role, balancing on-site and remote responsibilities effectively
• Familiarity with building maintenance services or facility management is a plus
• Bachelor’s degree in Business, Marketing, or a related field is preferred