Facility Manager

What this job involves - The Facility Manager in this position serves as the JLL site point of contact responsible for all facilities services performed at the assigned location(s). The Facilities Manager also assists account leaders with the delivery of quality facility management services and programs. This role is client facing, coordinates and manages client requirements and service delivery to ensure a high level of customer satisfaction.

What your day-to-day will look like:

• Ensure the safe, reliable and continued operations of all assigned locations and in scope assets, functions, and services in a manner consistent with customer expectations, the client specific Master Services Agreement (MSA) and JLL business objectives.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to facility operations.
• Provide personnel leadership to ensure JLL staff and subcontractors meet all safety, GxP, and other compliance requirements in execution of all work.
• Lead and manage the staffing, development, performance and outcomes of site team personnel.
• Ensure client satisfaction by providing a seamless interface to site clients and demonstrate leadership, responsiveness and innovation in driving quality and cost savings.
• Monitor customer satisfaction and take steps to identify and resolve sub-standard or negative feedback or survey results.
• Recommend solutions and implement appropriate corrective action for major or complex maintenance and operational issues.
• Provide oversight of maintenance shutdowns, project support and off-hour emergencies.
• Responsible for the site management plan, including alignment with KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements).
• Development and management of site budgets while delivering monthly/quarterly variance reporting on a timely basis.
• Support the development of site continuous improvement programs, processes and procedures that reduce short- and long-term operating costs and increase productivity.
• Work with JLL Supply Chain and sourcing in support of securing vendors that are compliant with JLL requirements.
• Create and provide input on procedural documents, operations manuals and work instructions.
  
  

Required Qualifications:

• Bachelor’s degree in electrical or mechanical engineering, or equivalent experience.
• Five or more years of Facility Management or Building Operations experience.
• Three years of supervisory experience in management, budgeting, vendor management, operation, and maintenance.
• Superior customer service, team player who builds and maintains relationships.
• Demonstrated leadership abilities and organizational skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects, priorities and deadlines.
• Business acumen includes financial planning and analysis and ability to manage within budget and time constraints.
• Strong supervisory skills with the ability to coach, mentor and train.
• Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint
  
  

Preferred Qualifications:

• Previous experience working in life sciences GxP environment desired.
  
  

Location: East Syracuse, NY