What are the responsibilities and job description for the Building Operations, Facilities Services position at JLL?
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description
What this job involves:
As a Facilities Maintenance Shift Manager at JLL, you will lead shift-based maintenance operations for a client site or portfolio, helping ensure buildings, infrastructure, and critical systems remain safe, reliable, efficient, and ready to support day-to-day business needs. This role is responsible for overseeing reactive and preventive maintenance activity, coordinating response to urgent and emergency issues, guiding technicians and vendors, and maintaining strong service performance across work order completion, SLA delivery, customer experience, and operational reporting. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and this role plays an important part in bringing that commitment to life through visible leadership, sound decision-making, and a high standard of execution. The ideal candidate brings a hands-on facilities mindset, a calm and accountable approach during shift operations, and a passion for building strong teams in a culture where everyone is empowered to thrive.
What your day-to-day will look like:
- Lead shift operations for facilities maintenance activities, including oversight of planned, reactive, and emergency work across building systems and site services.
- Supervise maintenance technicians, contractors, and service partners to ensure work is completed safely, on time, and in line with service standards.
- Monitor and prioritize work orders, repair backlogs, and preventive maintenance schedules to support reliable building performance and minimize downtime.
- Coordinate response to equipment and facility issues involving HVAC, electrical, plumbing, fire and life safety, general repairs, and related site infrastructure.
- Review shift performance through key operational measures such as SLA completion, scheduled work order delivery, customer satisfaction, and overall service quality.
- Partner closely with site leadership, clients, and cross-functional teams to communicate priorities, resolve issues quickly, and maintain continuity across shifts.
- Support vendor management activities, including work quality oversight, service follow-up, and adherence to scope, safety, and compliance expectations.
- Maintain accurate records, logs, and reporting for maintenance activity, incidents, inspections, and shift handovers.
- Foster a collaborative team environment where people feel supported, wellbeing is valued, and inclusivity and belonging are championed across the operation.
Required qualifications:
- High school diploma or equivalent; technical training, trade certification, or equivalent practical experience in facilities maintenance or building operations.
- 5 years of experience in facilities management, maintenance operations, engineering operations, or a similar environment, including experience leading shift-based teams.
- Working knowledge of building systems, including HVAC, electrical, plumbing, mechanical, and general building maintenance practices.
- Experience managing preventive maintenance programs, reactive repair workflows, and work order prioritization in a fast-paced operational setting.
- Demonstrated ability to lead through urgent situations, make sound operational decisions, and coordinate effective incident response.
- Understanding of workplace safety requirements, permit practices, and compliance expectations related to facilities operations.
- Strong communication and team leadership skills, with the ability to work effectively across technicians, vendors, clients, and site leadership.
- Comfort using maintenance, work order, or facilities systems to track performance, document work, and support reporting.
- Availability to work assigned shifts, including evenings, nights, weekends, or holidays as required by the site.
- Associate or bachelor's degree in engineering, facilities management, business, or a related field.
- Experience supporting critical environments, manufacturing, logistics, healthcare, data center, or other operations where uptime and service continuity are essential.
- Trade license or certification in a relevant discipline such as HVAC, electrical, or mechanical maintenance.
- Experience with CMMS, BMS, or other facilities technology platforms used for maintenance tracking and operational monitoring.
- Familiarity with KPI-driven service delivery, including budget awareness, invoice cycle support, and performance reporting.
- Proven ability to develop team capability, coach frontline talent, and strengthen shift performance over time.
- Experience working in a client-facing environment with a strong service mindset and a focus on building trusted relationships.
- Alignment with JLL's culture of collaboration, including a willingness to embrace more innovative ways of working and support career growth across teams.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site -Lansing, MIIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.