Associate Critical Facility Manager

As an Associate Critical Facility Manager (night shift), you will serve as the operational backbone for mission-critical infrastructure during the most vital hours of facility operation. This role combines comprehensive facilities management expertise with specialized knowledge of critical systems, positioning you as a key leader in ensuring uninterrupted operations for our clients' most essential digital assets. You'll oversee complex technical environments including data centers and critical facilities while managing cross-functional teams, vendor relationships, and continuous improvement initiatives.

What your day-to-day will look like:

• Lead efficient overnight operations related to the maintenance of critical facility infrastructure including electrical, mechanical, and structural systems
• Manage work order coordination for in-house staff and vendors while ensuring minimal disruption to critical operations during night hours
• Monitor and implement hazard control and team safety practices, ensuring strict compliance with local codes, regulations, and JLL operational standards
• Oversee daily operational workflows and coordinate seamlessly with staff, vendors, and clients to maintain optimal facility performance
• Lead continuous improvement projects designed to enhance efficiency, reduce system downtime, and minimize operational risks across critical infrastructure
• Develop and maintain strong client relationships while ensuring exceptional satisfaction with facility management services during overnight operations
• Prepare comprehensive regular and ad-hoc reports while monitoring key performance indicators and supporting improvement of operational metrics
• Provide contract compliance management and quality control oversight to ensure all services meet established standards and client expectations
• Support conflict resolution and solution analysis while demonstrating strong collaboration and teamwork within the account team during challenging overnight scenarios
  
  

Required qualifications:

• Minimum 3 years of hands-on experience in data center or critical facility environments with understanding of mission-critical operations
• Strong technical knowledge of building systems including data center infrastructure, UPS systems, electrical distribution, mechanical systems, and HVAC operations
• Solid foundation in building systems with focus on mechanical and electrical systems operations and maintenance
• Proficiency with Microsoft Office Suite and computerized maintenance management systems for work order processing and documentation
• Excellent customer service skills with strong computer, managerial, verbal, and written communication abilities
• Proven ability to multitask effectively and organize responsibilities to achieve portfolio goals and operational objectives
• Demonstrated commitment to enforcing company policies and training requirements regarding safe and efficient operations and work practices
• Availability to work night shift schedules and respond to emergency situations during overnight hours
• Strong problem-solving capabilities and ability to make critical operational decisions independently during night operations
  
  

Preferred qualifications:

• Advanced experience in critical facility management with specialized knowledge of data center operations and infrastructure
• Additional technical certifications related to critical facility systems, electrical operations, or mechanical systems management
• Previous experience in client-facing roles with demonstrated success in maintaining high levels of customer satisfaction
• Background in continuous improvement methodologies and experience leading operational enhancement projects
• Experience managing vendor relationships and coordinating complex maintenance activities in critical environments
• Knowledge of industry standards and best practices for critical facility operations, safety protocols, and regulatory compliance
• Night Shift only