Assistant General Manager

The Assistant General Manager (AGM) assists the General Manager (GM) in managing specific assets and ensuring client and tenant satisfaction. The AGM works closely with the GM to achieve financial results and operating objectives. They are responsible for understanding client investment objectives, developing property-specific strategic plans, and overseeing the implementation of approved initiatives by managing the property team. The AGM may also have responsibilities for managing other property team members and representing JLL in the local and regional business community.

The AGM is required to be on-site. *Local requirements may vary.

What You’ll Be Doing

Administrative:

• Maintain knowledge of lease agreements and ensure compliance from an accounting and operations perspective.
• Review and approve purchases of supplies and equipment.
• Prepare annual submissions for JLL Property Awards Program and industry awards.
• Ensure compliance with the development, revision, and implementation of property manuals and systems.
  
  

Financial:

• Assist with the preparation and review of annual jurisdictional forms and filings.
• Work with Client Accounting Services (CAS) on accounting processes and participate in on-site bookkeeping functions.
• Prepare and review financial documents related to building operations.
• Assist with the preparation of the annual budget documentation.
• Report any variances, concerns, and projections to the GM.
  
  

Operations:

• Implement the asset management plan.
• Inspect property and equipment and recommend projects for enhancing property value.
• Assign employees to duties according to guidelines.
• Arrange for property maintenance, alterations, and upkeep.
• Ensure high-quality and cost-effective services through competitive bidding and contract management.
• Maintain emergency evacuation procedures and life safety systems.
• Assist with compliance programs and policies.
  
  

Tenant/Client Service:

• Serve as the primary/secondary contact for tenant service requests.
• Meet with tenant representatives regularly and communicate with the property team.
• Conduct periodic inventory of building contents and property conditions.
• Inspect properties to ensure compliance with standards and procedures.
• Manage the tenant move-in/move-out process.
  
  

Management:

• Employ or contract on-site management and engineering personnel.
• Manage the development of the Quality Tenant Service program.
• Supervise employees in accordance with company policies and applicable laws.
  
  

Miscellaneous:

• Perform any other duties or tasks assigned.
  
  

What You Bring To The Table

The AGM should possess strong communication skills, both written and verbal, as well as organizational skills. They should be capable of providing constructive solutions and working effectively in a team or independent setting. Proficiency in Microsoft Office and client focus are important skills to have. Real Estate License is required within six (6) months of starting your position and must be maintained throughout your employment with JLL. In addition, the following is required:

Education/Training:

• Bachelor's degree
  
  

Years of relevant experience:

• Minimum of seven (7) years of commercial real estate or property management experience
• Minimum of three (3) to four (4) years of experience managing a team of three (3) or more people
  
  

Communication Skills:

• Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations.
• Ability to effectively present information and respond to questions from various stakeholders.
  
  

Mathematical Skills:

• Ability to perform calculations related to discounts, interest, commission, prorations, percentages, rent, and financial statements.
• Possesses financial and accounting acumen.
  
  

Reasoning Ability:

• Strong problem-solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Capability to work with limited standardization and interpret instructions effectively.
• Strategic thinking and implementation orientation
  
  

Other Skills and Abilities:

• Proficient in Microsoft Office and other required software programs
• Familiarity with various budget applications
• Ability to travel within the local region.
• Self-starting and multitasking capabilities
• Ability to provide constructive and value-add solutions.
• Works effectively both independently and as part of a team.
• Client-focused approach
  
  

Preferred Skills and Others:

• LEED AP/Accreditation is preferred.
  
  

What’s In It For You

• Join an industry leader and shape the future of commercial real estate.
• Deep investment in cutting-edge technology to power your work.
• Comprehensive and competitive benefits plan
• A supportive, caring, and diverse work environment designed for your growth and well-being.
• A platform to make meaningful impact on the community and the environment through our sustainability initiatives.