What are the responsibilities and job description for the Service Advisor Assistant position at Jim Shorkey Family Auto Group?
Description
Love Talking to People? Turn That Energy Into a Career You’ll Love!
Are you someone who thrives on conversation, enjoys meeting new people, and loves being part of a fast-paced, upbeat environment? If you're the kind of person who brings positive energy wherever you go, we want you on our team!
We’re looking for a friendly, enthusiastic, and motivated team member who enjoys connecting with customers—both new and familiar—and is always ready to take on the day with a smile.
A service advisor assistant supports service advisors by performing administrative tasks, handling customer check-in and check-out, managing basic communication, and coordinating with technicians and the parts department. They help the service department run efficiently by organizing workflow, processing paperwork, and ensuring customers are comfortable and informed about their vehicle's service.
Key responsibilities:
- Customer service: Greet customers, process vehicle check-ins, collect vehicle and contact information, and explain the service process. They also assist with check-out by explaining the work done and ensuring customer satisfaction.
- Administrative support: Handle data entry, filing, and invoicing support. They may also be responsible for calling customers to confirm appointments.
- Workflow coordination: Liaise with technicians and the parts department to help expedite repairs and manage the service centers' scheduling.
- Internal communication: Inform service advisors or managers of any problems or potential issues, document customer concerns for technicians, and relay updates on vehicle status.
- Waiting area maintenance: Keep the customer waiting area clean, stocked with refreshments, and comfortable.
Why You’ll Love Working With Us:
- A positive, fun, and supportive team environment
- Veteran team members who are ready to help you succeed
- Career growth opportunities and continuous training
- Recognition programs to celebrate your hard work
- Work-life balance that gives you time to recharge
Requirements
- High school diploma or equivalent
- 1 - 2 years of experience in a customer service or automotive environment (preferred)
- Strong communication and organizational skills
- Basic computer skills ( MS Office, scheduling systems)
- Positive attitude and a passion for helping people
- Clean driving record and background.