What are the responsibilities and job description for the Service Advisor position at Jim Shorkey Family Auto Group?
Description
Jim Shorkey North Hills Toyota is in search of an Experienced Service Advisor to join our dynamic team and help us continue to provide top-notch service. As a Service Advisor, you will be the primary point of contact for our customers, ensuring their vehicles receive the best possible care.
Your responsibilities would include:
- Greeting our customers
- Actively listening to customers needs and scheduling appointments when needed
- Consulting mechanics regarding necessary repairs
- Providing customers with information and advice on their vehicle
- Using your knowledge of our products and services to sell of provide in-depth information about available parts and service options to our customers
- Maintaining positive customer relationship to ensure repeat business
- Maintaining detailed records of services performed and customer interactions.
Benefits we offer YOU:
- Medical, dental, vison, disability insurance, life insurance, and 401K match
- Employee discount
- Paid company issued uniforms.
- No Sundays
- Paid Vacation and Holidays
Requirements
- Experience in the automotive industry is required
- Strong communication skills
- Basic knowledge of computer programs including word processing and database tools.
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
- Exceptional customer service skills based on experience.
- Prior service department experience in a dealership is a plus
