Will Call Associate @ Jenson USA "America's Bike Shop"

Store Associate | Will Call

Reports To:                 Operations Manager

Hours Required:          Full Time

Jenson USA is an e-commerce cycling retail business.  Our purpose is to inspire people to Ride, Experience, and Explore.

We bring our culture to life through our values.

Summary

At Jenson USA, our Will Call team is more than a point of sale, they’re a vital connection between our product and the cycling community. If you’re passionate about bikes and love helping people find what they need, this could be the role for you. We’re looking for someone with sales experience—ideally in bikes or a similar lifestyle-focused industry—who knows how to connect with customers, recommend the right gear, and build relationships that keep them coming back. Experience with solution-based and suggestive selling is a big plus. Weekend shifts are a regular part of our retail rhythm, Saturday/Sunday work may be regularly scheduled.

Check us out! Jensonusa.com

The Benefits

We offer a variety of benefits and perks for full-time employees, including: 

• Medical Insurance: 100% paid employee only HMO coverage, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.
• Time Off: 15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
• Employee Purchase Program: Access to purchase our full inventory at cost 3.5%.
• Retirement Plan: 401(k) Plan with 4% matching.
• Additional Insurance: Dental, vision, and supplemental insurance options
• Flexible Spending Accounts
• Professional Growth & Development Opportunities

Essential Duties and Responsibilities

• Provides Jenson USA customers with exceptional customer service through selling product and meeting customer needs  
• Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
• Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
• Completes inventory transactions and movements with a high level of accuracy.
• Facilitates Will-Call customer’s orders, transactions, and distribute prepaid store pickup orders to customers who have ordered in advance.
• Responds to incoming customer email and telephone customer support on an as-needed basis.
• Prepares the retail store for normal operations and handle the End of Day procedures.
• Promotes a team environment by collaborating with teammates to meet customer expectations.
• Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
• Ability to lift, push, and pull up to 50 pounds.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent

• Advocates for cycling in the local community
• Strong written and verbal communication skills
• Must be computer literate (browser, email, office applications
• Passionate, friendly, outgoing, eager-to-learn attitude
• Prior sales experience and training preferred

Skills/Abilities

• Adaptability - Demonstrates flexibility with change.
• Proactive Anticipation of Needs – Addresses problems and acts to prevent them.  Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication – Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented – Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player – Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Savvy – Is proficient in using standard office equipment.  Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.